GE Double Oven F97 Code!

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  • Updated 1 day ago
  • (Edited)
My GE double oven just displayed the infamous F97 code. Seeing multiple similar problems displayed here. I have zero desire to pay for a known problem and want the problem visible here. Hopefully GE can make this right before Christmas?

Matt
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Matt

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  • Annoyed

Posted 2 years ago

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Lindsey

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Any success? Mine just showed the error and it seems like this is a common issue.
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rakoei

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poshtiban service

We have the entire code of error for all brands here
http://poshtibanservice.com/errors/

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Tim Kasson

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I got the code on upper over. All I did was start the lower oven and fan came on fine. Then just switched back to upper oven and no code, plus the fan worked fine
(Edited)
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Lesley Betts

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My double wall oven has the code 97 error.  It's 5 years old and it quit on Christmas eve.  GE needs to address the issues their customers are having with this unit.  
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Matt

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It's happened several times over the last couple of months but goes away for a short time by shutting off the power to the oven. I haven't heard from the GE rep on this site yet. 
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Boot Hamilton

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Count me in, too - F97. For what they charge for these things, I'm not feeling real good about spending hundreds more after only a few years of use. Why, oh why did I ever go back to GE?
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Mark Cross

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Mine is 15 months old and I'm getting the F97 also...  If GE is not willing to step up and fix this clear engineering defect We need to coordinate a class action suit.
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Erin Fernandez

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I called them and submitted my information. The paralegal encouraged me to call Consumer Relations and to report back with what their response is. I hope everyone on this thread participates! Same issue as everyone else here. I paid $400 to have the cooling fan replaced and the error code was back within a month. Unit was 15 months old when the problems started. 
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William

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Just happened to us - F97. We never even use the lower oven!!! I turned the breaker off/on and tried to use the lower oven to observe the fan, and sure enough it came on just fine for a few minutes. Then F97 happened again. Looks like a software issue to me. 
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Gary Margolis

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My Name is Gary Margolis I own Margolis Appliance Repair in Chicago. I was contacted by a tech in the field on this very issue an issue I have not come across myself but was intrigued as to what may cause this problem. So here is what I would be looking at to start. The Top Blower Part #WB26X24020 Has a circuit board mounted to it referred to as board blower sensor sold separately as part # WB27T11463 This board monitors the Top blower and therefore is responsible for the F97 code. Now why the code is coming up is the issue. 1. Is the blower running? 2. Is the blowers voltage and current draw proper? 3. Is the blower running at proper speed? 4. Are the blowers wheels restricted from moving properly? Example: is the Blower wheels or housing melted or is the blower filled with an accumulation of dust? 5. Are the trim vents upper middle and lower clear of any dust or other restrictions to air flow? I suggest that the oven be pulled out and the entire outside of the oven be vacuumed to remove any dust accumulation that would interfere with proper airflow. This includes the back and sides of the oven and the front side vertical trims as well as your cabinet must be free of all dust and debris. I also suggest that the upper blower be inspected and that the motor sensor circuit board is also free from dust buildup as dust on the board will absorb humidity in the air and short across board contacts and cause error codes!
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Cody Baron

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Gary repetitively mentions "dust accumulation" above in his post.  But I have a hard time imagining *that* much dust accumulating over a 12-18 month period of time, while the oven is in a closed chamber/cabinet.  Its not like this is beginning to happen to us all after 5-10 yrs of use....

And has far as something like a class-action suit goes, its not necessarily the numbers that we need....its someone to actually take the action of submitting a lawsuit against the company.  Then we'd all join in.
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Ky

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GE wants to charge me over $500 for repairs on a brand new oven that broke in the 1st year of purchase.
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Gary Margolis

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They don't make things like they used to! I Jay I do not work for G/E I am an independent servicer. For over 30 Years I have worked on thousands of ovens and they keep making them to do more and more things with all kinds of electronics. They recently added WiFi control to the newest of ovens, Just more crap to go wrong. On this oven all they needed was a sail switch to monitor if a fan was running or not. It seems like lately they overcomplicate things and that's when things go wrong. Now Cody as for the dust issue you should see how much some of my customers use their ovens. Many of my customers run their ovens everyday and not all houses are all that clean even though they try. The fans circulate the air by drawing in fresh air through the front of the oven. You can see all the slits above and below the doors and around them as well. This air being drawn in also draws in dust from the environment and the fans tend to get greasy from the cooking and then the dust sticks to the fan. Now yes this doesn't usually become an issue on such a young oven but I always clean up around an oven every time I pull one out. In the old days they did not have self cleaning ovens and ovens with all these electronics, now you need to cool the oven cabinet interior just to keep the electronics from overheating and to meet code requirements for safety concerns. I wanted to let you all know that you do have a one year warranty on these ovens and you should not have to pay for a repair if G/E comes out during this time. Also you can purchase an extended warranty from G/E even if you forgot to get one before your warranty ran out, then call for service after you get your warranty, Just don't tell them it's broken! And if you already contacted them you can alway's have them come out and just don't pay them! I mean what are they going to do sue you! For those of you who already had G/E out and payed take them to small claims court. Collect this thread and others for evidence as well as your purchase receipt and service receipts. Also note how others payed as much as $500.00 only to have the same problem return in a very short time. This will be evidence that this is something that G/E has not resolved and until they make some revisions on this product you should get your entire purchase price back plus the repair costs!
(Edited)
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Cindy

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I've never had to take a wall oven out of the wall to look for dust!I've had a wall oven for 29 years and never had to look for dust around the vents or pull it out of the wall. This is definitely a GE defective problem which is happening to a lot of customers. GE needs to resolve this problem without having to pay for a repairman! Especially when the oven is only 1 year old.
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Paul

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Cindy maybe you need to go and find your old oven. I would like to find one that just cooks the darn food. Unfortunately modern electronics don’t tolerate dust and heat very well. Poor design.
(Edited)
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rakoei

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We have the entire code of error for all brands here
We have the entire code of error for all brands here
http://poshtibanservice.com/errors/
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Mel Cooper

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english please
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Karl McHugh

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you guys are going to laugh at this.  have this problem.  my repair guy gave me a tip until I can figure out long term....open bottom oven...there are vents at the top.  use a flashlite and look in back right corner and you will see a squirrel cage fan. I taped together two long skewers to reach the back...insert through vent to squirrel cage fan and spin a few times.  bingo...f code goes away and oven goes back to normal.  don't want to do this long term but works until you get a solution.  Ive been doing it for a month now but I travel all week and haven't had a chance to get it repaired.  this has worked every time...seems like a dead spot in the drive for this???
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Bret Boyce

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Worked for me couple spins and the oven starts right up thanks for the work around at least till we can find the real problem
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Cody Baron

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We've been doing this for a few month now too.  It works, but the F97 code is coming up more frequently.  My wife's patience is getting more thin....
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Lindsey

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The code only came up for me for a few days.  I started trying to leave the oven cracked after cooking so it can cool down faster instead of the fan running forever and ever, and it hasn't happened since.  Not sure if it is coincidental or not....
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katie

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This is the 2nd Time I’ve had the F97 code and your fix works! I had the G.E. rep out and they said it was just dust and nothing was wrong. Now 8 weeks later code appeared again...thanksgiving week. So frustrated but grateful for your fix. Hopefully we can get it resolved. Our oven is less than 2 years old.
(Edited)
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Janine Kurzeja

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I tried this as well, but it didn't work for me.  Repair person coming.  I have a home warranty company so i pay a service fee of $100. for repairs.  HOWEVER not everything is covered.  My Sansung fridge had a defective ice maker problem.  The ice maker was replaced but  they do not fix the water valve so I had to pay over $300 for that repair.  So far the warranty company has been good for me.  I bought a house that was 27 years old, along with all the appliances.  The have replaced a washer, dryer, double oven, and central air.  They are not the easiest to deal with but one service call a year pays for itself.   
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Cody Baron

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Did anyone successfully have this issue repaired?  Out of the possibilities that Gary mentioned, which one was yours?  How much did it cost?  
After 18 months of ownership, you can add me to the F97 club too....  
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Dan Sims

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Man I really appreciate it! I think I’m gonna put the old fan back in and just try a new board first. Thanks!!!!
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Gary Margolis

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Just make sure the end where you mount the sensor board is free from any debris. I use a brush attachment on my vacuum. You are welcome! Good Luck! Note: make sure that you use your model # to get your sensor just in case it is different than the one I posted. If you give me your# I can check for you.
(Edited)
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Dan Sims

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Gary Margolis

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WB26X23613: GE COOLING FAN LOWER
WB27X28659: GE RANGE FAN SENSOR BOARD LOWER
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Dan Sims

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Thanks Gary! Will keep you posted
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Georges Haddad

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Had the GE double Oven for 22 months and just got the F97 code. Ironically the lower oven still works but not the upper one which give me the error.
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Carolyn Satterthwaite

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Brand new home, 14 months in and error code F87 on both ovens!, thus sounds like GE needs to get the issued fixed !!
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Judith B P Seddon

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This first happen to us when our oven was 1-1/2 years old called and had gE repair man fix the issue, paid approx $300 to fix the error codes . That was six months ago.
Just turned my oven on now and got the same code!!!
Come on GE get your act together!!
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Cheryl Lyn

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I'm joining the F'ing 97 club so Friggin Fed up with all our New GE appliances replaced our entire kitchen 2 yrs ago. Oven gets F97 often was told to flip the breaker..really? That doesn't always fix..End up waiting few days and try again. Our Fridge has had multiple repairs and has to toss everything out in freezer, and fridge multiple times. Even though I tell them it's a circuit board communication problem. They make us wait weeks as they fix inexpensive stuff before they replace main circuit board. So I'm thinking its the same issue all this digital stuff can't always work well next to hot or cold..humidity? By the way Thank Goodness we have a 20 yr old Kenmore fridge in garage fir back up.. when waiting a month between repairs in the fridge...for the oven we end up just not using much. Which is ridiculous!!$$
(Edited)
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lsworkman .

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F97 on 15 month old GE double wall oven. Tried flipping the circuit breaker as suggested above which “solved” the problem immediately. Both ovens all functions working. Since the oven includes electronics I’m wondering if the circuit flip could do some kind of “reboot” like on a computer.
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Cheryl Lyn

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FaZe Fetty !

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Just got our F97 code couple weeks ago and don’t know what to do until I read this thread... I’ll try to do the breaker and see if that helps
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Ky

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Here’s the number directly to GE1-800-432-2737. I have a tech coming next week! $99 for visit only , parts and labor is separate fees.
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Cody Baron

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Thanks for the number, keep us informed as to how it goes.

Feeling the looming Holiday approaching I began to do some more research.  I located a service bulletin on this issue: https://f01.justanswer.com/MajorAppliance/827fbcce-f6b2-4ea4-af15-2df85c1be3ac_GEwallovenF97RA06-15....

And here is the lower fan unit they are saying to replace: https://www.partsmadness.com/oven-range-parts/ge-wb26t10068oven-cooktop-cooling-fan-lower/?sku=WB26T...

And this "might" be the sensor board that it being referenced in the service bulletin: https://www.appliancepartspros.com/ge-board-sensor-wb27x28659-ap6278889.html

*note* all this is based on my online research.  I'm not aware of any first-hand repairs yet.  Please post back up if anyone actually witnesses a SOLUTION to this F97 issue.
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Lindsay Zinzow

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Did any of this work for you?
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Nicole Miranda

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A technician is at my house now. The original parts are 'defective'. But it is not a recall purely because it is not a fire hazard. Apparently the fact that the faulty fan causes the oven to shut off prevents the fire hazard. So, you have to repair the parts. I was lucky that my oven was still under warranty so the service call and replacement parts are covered. You have to pull the entire oven out, the back comes off and there are replacement parts and sensor switches for each oven. Here is a photo of the replacement part ID numbers. This has taken a few weeks to orchestrate!!!
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Gary Margolis

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Nicole you are so lucky that they are doing this under the warranty otherwise it would have been big $$$$. It looks like they are changing both upper and lower fan assemblies (Blower) along with the sensor boards for each fan. The parts are different for top and bottom, also different model numbered units may have different fan part numbers. I just hope this does not happen again because these numbers are the same as a year ago. Usually if a part is a replacement for an old version the number would have changed. But you never know. (WB26X31060 Upper Fan $72.31)(WB27T11463 Upper Fan Sensor Board $50.45) (WB26X23613 Cooling Fan Lower $116.30) (WB27X28659 Lower Fan Sensor Board $17.89) Total Parts List. $256.95 Next time I get one of these ovens I am going to try and change this WB27X28659 Lower Fan Sensor Board $17.89 And see what happens. This board is cheap and it seems when people turn the fan it does have an effect so it's worth a try for those who are out of warranty. Note the top board works differently than this one so mechanical movement of the fan would not have the same effect as the bottom one.
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Nicole Miranda

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My double oven is just a year old and I just got the f97 code tonight. Hmmm, did the breaker, going to 'skewer spin the fan' in the am. And of course 15 days until Thanksgiving with family coming to town. I could scream. And it was a total comedy of errors even getting this oven installed.


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Ky

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Oh my goodness!!!!!  That’s TERRIBLE!Serviz inc. diagnostic test is only $65 which will go towards parts and labor.
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Greg Widmeyer

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I had my fan repaired 6 months ago for noise.  I've been getting the F97 error on and off for a few weeks now.  Resetting circuit breaker and spinning fans doesn't seem to work anymore.  GE Repair can get here in 2 weeks!!!
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Gary Margolis

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Let them fix it and do not pay them a dime!
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Donald Lee

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I guess I'm joining the F97 club. My GE oven is 2 weeks just shy of being 1 year old so I'm really happy it broke so quickly. I called today and got scheduled for this Friday for a tech to come to my house. I'll report back and let others know what happened. BTW - I live in Oakland, CA and purchased my GE oven from Home Depot in December 28, 2018. It took 17 days shipment to receive it but according to my understanding, the warranty is 1 year from date of purchase and *not* from when I received it.
(Edited)
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lsworkman .

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Also joining the F97 club on GE double oven installed 15 months ago. I did try the suggestion above about flipping the circuit breaker off and then on again which worked immediately. Since the oven includes electronics...maybe this is something like “rebooting” a computer?
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grog

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I have F97 too. I first noticed the error after running a self clean. After a few months the error would start coming on sooner and more frequently until now, when it comes on after about 15 seconds every time.

I tried replacing the lower cooling fan sensor to no avail. The fan spins fine and seems like it is moving plenty of air. There is no dust in any of the ducts. Considering replacing the main control boards but these are pretty expensive so I'm wondering if anyone has had any luck with that?
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Tanya Wersinger

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In the club too, now what?
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LisaAnn Faulkner

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I'm getting the same code...F97. I had repairmen out 3 times. He tried all 3 parts mentioned here. Nothing works. My ovens are 3 yrs old. I've heard there is a class action lawsuit for this. Has anyone filed? Can you give us a website, if you have? I've been without an oven for 3 mths. We ended up buying a whirlpool.
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LisaAnn Faulkner

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I'm getting the same code...F97. I had repairmen out 3 times. He tried all 3 parts mentioned here. Nothing works. My ovens are 3 yrs old. I've heard there is a class action lawsuit for this. Has anyone filed? Can you give us a website, if you have? I've been without an oven for 3 mths. We ended up buying a whirlpool.
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Rick Geller

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Add me to the club F97 repairman came out to replace both boards. Didn't work now there coming out to do both Fans. Lucky I have a Home Warranty only cost me 45 dollars so far. Thanks Gary for your advice I took a screw driver to spin the upper fan it didn't work. But I set all the temperature and pressed start with the door open it warned me to close the door. I pressed start again and it worked. I think I got lucky. Good thing my Home Warranty goes for another 2 years so I will bring them out every week until they give up and replace it. IT won't be GE