404 errors

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  • Updated 2 years ago
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There seem to be a bunch of 404 error pages being generated like this

http://community.risevision.com/rise_...

http://community.risevision.com/rise_...

We have about 3000 404 pages in total at the moment. Is there any way to redirect these types of pages back to http://community.risevision.com? The number of 404 pages just continues to grow so I would like to figure out how to resolve this.

Thanks
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todd.hemme

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Posted 3 years ago

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Jenn Lin, Alumni

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Hello Todd!

These links look familiar to me as part of the source code, HTML, of the topic pages. They look like how we pass requests from within the topic page to the API. So, I expect you find these links by looking at HTML.

Can you confirm that these are never surfaced as actual links a human could see? How did you find the issue?

We are already investigating how to address the issue in the code. Basically, these look like 404s when you crawl the page and try to go to each href link on the page. However, end users don't see a 404 and therefore it should not impact a customer's experience of the page.

The reason why the number is continuing to rise linearly is that for each topic page you will get a few of these "fake links" on that new page. Therefore, each new topic will spawn more.

Again, let me stress that it is under investigation and something we will fix. However, we believe this is more of an HTML issue than a customer facing issue.
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todd.hemme

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Hi Jenn-

Since out GS forum is setup as a subdomain we are getting a lot of 404 notifications through the tool we use to track 404s for our website. We'll just wait for it to be fixed on your end.

Thanks
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Jenn Lin, Alumni

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Thanks for understanding, Todd. I will update here as things change.

Jenn
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Daniel Foster

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Our SEO team has reported this, too. There seem to be at least two classes of 404s we've found.

The majority of them are links ending in /notifiers or /edit, which do not 404 for customers but show up in reports generated by SEO tools.

The other class of 404s seems much smaller but does result in a customer-facing 404. An example is creating a tag "new"; when someone clicks on the tag to see all posts tagged with "new" they get a 404. See: http://feedback.techsmith.com/techsmi... ("news" works fine; "new" gives a 404)

I'd be happy to connect your team with our SEO team if you want more detail. You have my email address. :)
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Jenn Lin, Alumni

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Official Response
Hello Daniel,

Thanks for the issue report, I can understand the concern.

I can tell you that we know that there are "Href" values on every page we host that use URL parameters to take a specific action. For example, and Href ending in /notification in the link you reference below is in fact a button that sends a RESTful API request to subscribe the logged in user to receive notifications about that topic.

So, I can agree with you that there are strings that seem to be links on our page that in fact are not links a customer would ever see or be prompted to navigate to. Because they are not backed in webpages, many site management tools flag them as giving a 404.

Now, for the good news. The official Google Webmaster blog has quite a bit of advice about 404s on this page:
http://googlewebmastercentral.blogspo...

Therefore, we do not experience an SEO penalty from these href values. In fact, by using a CNAME, you should expect to have the SEO improvement of incorporating many pages of customer-generated, truly unique content that will improve the domain's standing overall.

Finally, I wanted to let you know that we are looking at doing a rewrite of the platform over time that I expect will greatly reduce the number of such links on our pages.

Now, one point of clarification. The tag "new" sounds like it would fit into the above category. Do you know if any other tags show this 404 behavior?

Thanks in advance for that information.
Jenn

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