Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Community clean up
Sometimes you open a topic, no one replies or you get some obscure answer of the kind of "sounds interesting"/ "we may think about that"/ etc and topic gets forgotten.
My suggestion is for topics older than 6 months a "Nudge" button to be available. Clicking it would bring the topic in the list of "recent" topics. Once clicked the button would disappear for another 6 months if no status (e.g. rejected/ planned/ etc) has been assigned to the topic.
~ for users:
- users would know what is going to happen with their requests if anything at all;
~ for GetSatisfaction:
- more value to users, more participation and loyalty;
- if GetSatisfaction is going to introduce "customer care" ranking one day or something like that, the number of nudges over a period of time could be one metric;
~ for companies:
- if companies care about their customers they will have the chance to be reminded of topics they have ignored intentionally or not
what it takes to implement:
- thinking over it, graphic design, coding - GetSatisfaction should say how many man hours they estimate this would take