"Nudge" button for old and unreplied topics

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  • Updated 5 years ago
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Sometimes you open a topic, no one replies or you get some obscure answer of the kind of "sounds interesting"/ "we may think about that"/ etc and topic gets forgotten.

My suggestion is for topics older than 6 months a "Nudge" button to be available. Clicking it would bring the topic in the list of "recent" topics. Once clicked the button would disappear for another 6 months if no status (e.g. rejected/ planned/ etc) has been assigned to the topic.

~ for users:
- users would know what is going to happen with their requests if anything at all;

~ for GetSatisfaction:
- more value to users, more participation and loyalty;
- if GetSatisfaction is going to introduce "customer care" ranking one day or something like that, the number of nudges over a period of time could be one metric;

~ for companies:
- if companies care about their customers they will have the chance to be reminded of topics they have ignored intentionally or not

what it takes to implement:
- thinking over it, graphic design, coding - GetSatisfaction should say how many man hours they estimate this would take
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Posted 5 years ago

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Caty, Alum

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This is an interesting idea but it's not in our current roadmap. I brought it up to our product team and they are definitely thinking about ways to enhance our current toolset so that moderators better track the conversations they're working on and effectively close the loop with the end users.

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