Add support for emojis

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Our previous Quicken forum (QLC) had support for these http://www.webpagefx.com/tools/emoji-cheat-sheet/

This request may not seem like much but it would be nice to have. With a very active community, it helps create some levity in an environment that can sometimes become heavy. 

After all, I suspect the greatest use of our community for people to come post complaints or problems. So this adds a little fun.

(I know GetSat as the Sentiment icon but it just is does not do much).
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smayer97

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Posted 9 months ago

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Keith

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Support for emojis/emoticons/smileys could indeed be nice. It has I think been brought up on occasion in the past and some people work around it by embedding them as images such as the examples in this old topic :)
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smayer97

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Thx...though many do not show up...
Would be nice to have something built-in. 
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Roy

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They all showed up originally. I guess they have been pulled since.

I can insert iPad emojis in postings, but they do not survive the Submit, not even as some other characters, and nor does any text typed after them :-(

If I were to type the above in the Chat on Google Mail, the :-( in the sent text would slowly rotate 90 degrees clockwise and turn into a sad face emoji.

Be nice if it did that here :-)
(Edited)
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Keith

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Indeed, a good example of how one can work around a short coming of a system in the short term but that over time that workaround may rot away (which is one of the reasons I've never used that hack in my posts).

It would thus be nice to think GetSat would implement some internal/integral easy to use emoji support, but I see no particular reason why they might do it now given they have failed to embrace such a common feature for many years :(

If they were to implement such a feature then it would be nice if, as Roy notes, it also (re)interpreted simple text smileys into images when displaying posts, which would thus change all my :)  :-) :( :-( ;-) etc that appear in my existing posts ;-)
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Christian

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This reply was created from a merged topic originally titled Add some Emoji code support.

They are everywhere - but not on GetSatisfaction for some reason.
If you need a source for what they look like: http://www.webpagefx.com/tools/emoji-cheat-sheet/

Idea is to have the codes, like the commonly used "smiley"
;-) 
or
transition into the emojis as seen above.
Shouldn ́t be such a dramatic sprint, but has a motivating impact on user experience.

Unless there is a good reason to not do it (canb ́t think of any though).
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Jon

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I just want to chip in and add my support here (I've been meaning to request this myself).  

It's well known that emoticons of any sort can help with written communication, clear up misunderstandings, and promote a friendly community atmosphere - that's extremely helpful when customers are upset.  A smile, even a digital one, can go a long way in easing tensions.  I see them as an essential tool of the trade, and it's weird not having them on getsat, a platform built around community support (or worse, that they've explicitly been filtered out).

Having a workaround like this thread is fine I guess for small communities, but I can pretty much guarantee that none of our customers will bother with that.  It needs to be immediately accessible and universal, which is probably why Emoji have pretty much become the de facto standard for online smilies in the last few years.

I can understand that for some communities, they might not be considered appropriate -- but I think that should be up to the community manager to judge.  Having a setting to enable or disable them, or limit the number per post (in my experience 8 is about right), would be ideal.
(Edited)
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Christian

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This is sooooooo true :-)
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Tashina, Community & Education Manager

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Hi everyone,

I wanted to update here and let you know that we are going to mark this as under consideration. We're looking into the possibilities here and how much work it would include.
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smayer97

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As you look at this feature, it is important to not just have the functionality but to make it easy to access and use.

In particular, I would suggest a method that enables selection that is easy to access and browse, if desired, yet fast enough for users to use keyboard shortcuts for fast entry. 

The implementation I have seen using the example list I provided (http://www.webpagefx.com/tools/emoji-cheat-sheet/) was such that when you start typing a ':', a short list would appear. As you typed more characters, the list would filter to match a sample of selections. If a user wants to see more, I suggest a simply button in that initial list that would take a user to a more complete list, initially centred at the point of interest based on initial characters already typed in.

That selection was nice. Would be nice to have one that includes animated gifs...
I only recommend that the emoticons used are not overpowering, e.g., not large ones, as that can get too distracting....just my personal preference.

Just some thoughts.
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Jon

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Thanks for the update! Glad to hear it's under consideration at least.   Our Salesforce implementation recently added emoji support, and it's surprising how the right emoji at the right time makes customer interactions feel more upbeat, personalised, and friendly. :)
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smayer97

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what update?
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Roy

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Tashina's words above. Not software :-)
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smayer97

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Those words were 7 months ago. I was thinking something current.  :-\
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Daniel Foster

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I assumed emojis were supported here because they are supported pretty much universally in social, online contexts now. It was kind of a rude surprise that the emoji showed up fine in the text editor but was stripped when I hit submit.

Now that jobs like this have been invented, we can know that emojis are here to stay. ;) <= hmmm, on second thought, maybe we're just fine with emoticons.
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Roy

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The examples there are rebuses.But the above sounds like a perfect (and rather less hectic) job for Robert Langdon :-)
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James Bargerbos

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Interestingly, I was commenting on a post via iPad, and added an emoji as a reply/comment.
This looked liked it worked successfully when viewing the page via the iPad, but the emoji was not there when viewing via a standard browser on a PC - it was just an empty reply. I suspect if I revised the page ton the iPad, the emoji would no longer be there.

For now I will stick to the old-school method  :)
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Roy

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Very wise. And you are lucky you did not type a deal of text after the emoji, or it would have been eaten.

See my posting above on this:-

https://getsatisfaction.com/getsatisf...

And also note that on iPads, any HTML you might like to use will have to be hand-cranked, e.g. italics or bold, as the GetSat WYSIWYG editor does not extend as far as the most successful tablet on the planet :-(

And while I could embed the link above by hand, the penalties for a single misstep are severe; again the loss, or at least the corruption, of whatever follows that misstep.
(Edited)
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Daniel

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I have recently come across this issue over on the youview forum I tried to type a post including smileys and the forum software erased everything in my post after the first smilie which was a good chunk of the post. Do you have any further updates when this if ever will be supported or not as the case may be?
(Edited)