Allow moderators to edit all posts

  • Idea
  • Updated 3 months ago
  • Under Consideration
When users incorrectly format their questions, we'd like to be able to, as moderators, tidy it up.

It would be good if the original poster could dispute the change just like they can with the subject.

Luke Daley

  • 9 Posts
  • 0 Likes

Posted 3 years ago

Caty, Employee

  • 946 Posts
  • 104 Likes
Official Response
Hi everyone,

I just wanted to pop in here and give you some sort of an update. First of all, I'm not sure if any of you have seen end user license. It's kind of a long story, but essentially we grant the end users (your customers) full license over their content. As our service has evolved we've realized that we need to readdress our license as it relates to this particular feature. We're a culture that's completely committed to customers, which is why we gave the end-users this particular license to begin with, but we also have our own customers to please. There are strong voices on both side of the issue, and unfortunately we haven't yet come to a consensus.

For the time being, if you have posts that need editing that you can't edit, please don't hesitate to reach out to us. You can do that by posting your request in the community, or, you can email support [at] getsatisfaction [dot] com. If you do choose to email, please put "edit request" in the subject line so we can prioritize. :)

I know this isn't the answer that you were hoping to hear, and for that I truly am sorry. I will keep this thread updated with more information as it comes out.

Thanks,
Caty

RamyaK, Official Rep

  • 92 Posts
  • 16 Likes
Official Response
We certainly plan on allowing moderators to edit all posts via Manage.  We wanted to ensure that transparency and integrity was maintained and that all moderators are able to view all the changes that were happening on a conversation. This requires a change log/history feature in Manage which we plan on adding. Once that is available it will become much easier to enable the edit feature.  I am going to leave this idea as "Under consideration" for now and change it to planned once the work gets more fully flushed out.