Offer a way to split/fork replies into new topics

  • Idea
  • Updated 3 years ago
  • Implemented
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Community cleanup. Idea was implemented 1+ years ago.

We have a problem topic that was marked as "solved." (It truly was.) Later, another reply was added paraphrased to "We're not seeing this, but instead we're getting this other error."

Since the original topic is truly resolved, the newly added reply should get its own topic so we can track that and work on a resolution for that specific issue. Is there a better way to handle this other than copying and pasting the reply into a new topic under my name on behalf of that user?
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Paul Tracy, Champion

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  • looking for a more elegant way to handle this

Posted 5 years ago

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Morgan Sherwood

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Official Response
Paul, forking topics and offering a true closed status is something a lot of folks have been asking for, and this is on the roadmap! Once I get in the office I'll check with the product team to see where we're at with these features so we can give the community an update.
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Jamie Phelps

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Sometimes, users post somewhat related feedback to a thread that would be better if it were split out into its own thread. How can I do that?

This reply was created from a merged topic originally titled
How can I split threads?.
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Roustem Karimov

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I love the "Merge info" option, it works very well.

However, it is important to have an option to split the topic as well.
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Roustem Karimov

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Very often customers post additional questions or report problems not related to the current topic and it is important to be able to move them to a new "thread". Without it a topic loses focus and starts to have multiple unrelated conversations.

I was considering asking customers to create a new topic instead but it is not really fair to ask them to do the additional work.

This reply was created from a merged topic originally titled
How can I move a reply into a new topic?.
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Morgan Sherwood

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Hey all - just turned this into an idea so we can better track the amount of requests for this. Ginevra and I have also been working on spec'ing out this feature for our product team, so I'm hoping we can start work on it soon. I'll keep everyone updated on the progress!
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Sune Sonne Andersen

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Any news on implementation plans for this feature?
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Morgan Sherwood

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Unfortunately not yet.
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Sune Sonne Andersen

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Ok. I think this is a very important feature.. (I can see Kiddicare agrees below) Right now we have zero moderation tools in our community.. Every other community tool has features like this. Splitting topics, maintaining comments when merging/splitting and the ability to close threads must simply be added for this product to be better than the competition. I love all the social tools, moods, the categorization, facebook integration and a lot of other things about GS but I think that implementation of so called Planned features is way to slow.
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Troy Miller

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Right now, their is only the ability to merge topics. However, users tend to ask multiple questions in one post. Splitting them up helps with navigation.

This reply was created from a merged topic originally titled
Ability to separate a topic.
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Guillaume

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Is it possible to move an individual reply or comment to another thread? This is THE single most annoying experience with GetSatisfaction: people have trouble finding the right post and/or don't realize that their problem is linked to a specific issue and not another - bottom line is they often reply to the wrong thread, which makes the conversation impossible to manage.

Please help!

This reply was created from a merged topic originally titled
How can I move individual replies to another post?.
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Alexandra Peters

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It would be great to be able to split topics - for example, our customers may report a bug and make a suggestion in the same post. I would like to be able to hit a "split" button that makes a copy of the topic and lets me edit each one independently.

This reply was created from a merged topic originally titled
Split topics.
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Sometimes someone asks a new question on a thread which is irrelevant to the head topic. It would be cool to have a button (maybe just for admins) that would move that post to a new topic. Perhaps it could also give you the chance to select some additional responses that should be moved to the new topic (as responses). This could help keep discussions on topic rather than straying.

It could be just for admins or, in keeping with the "openness" philosophy, it could be open to any user. You might need to work out a way to direct people over to the new topic, in case people return to the original topic looking for the moved discussion.

This reply was created from a merged topic originally titled
Ability to fork a response into a new topic.
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Kiddicare FAQ

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We love this idea! - Kiddicare.com
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Dan

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Is it possible to split an answer from an existing thread and create a new one from it? I know that we can redirect or merge entire threads but the problem I have is that some of my customers don't pay attention and post their problems on other people's threads which results in notification emails being sent to people who are not part of the issue.

When someone goes to an existing question/problem/idea and posts something, I'd like to be able to take that one post and create a new thread out of it.

This reply was created from a merged topic originally titled
Export a reply to it's own post/thread.
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Ralph T. Howarth, Jr.

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Some topics purposely start off as a "master topic" that often leans towards developing a new product to fill a big gap in a program. Later, more detailed discussion comes along in separate threads that are best posted back on the master topic as embedded links like this:

Adding Draft Content to a Topic

It just so happens that this other topic is related to this topic indirectly by way of being a work-flow issue. When people like me read a topic that rings a lot of bells, the ability to post a draft with our own personal notes is invaluable on how we can expound on this person's idea that can substantially change work-flow in a product to such a degree that it impacts other topics in a complimentary fashion that may or may not exist. I then go hunting around to see if someone already brought the matter up to save the moderators from possibly having to merge topics, set tags on both the forward and backward topic, and possibly post a Reply in one of the topics with a reference to the other with a little bit of an abstract of what it is about. That way someone who cares about the master topic can quickly assess whether or not they want to take open the other topic or keep reading.

Why this is relevant here is that content that accidentally flows into other issues can be converted into an embedded links to the point where the master topic starts to become an index and even much like a voters guide. If the links are smartly named in context of the master thread to where it acts like an abstract, then a seemingly irrelevant topic under a straightforward name as a standalone topic becomes pertinent to the original. The target sub-topics then could also have some advanced "help desk" like features to where a simple onlooker on a topic may realize that there are back-links to a "parent" topic. If the Voting Stars are adjacent to these forward and back links with smartly named abstractions, then folks could generally vote their approval of topics in a topic thread without actually having to open up those linked topics. This is because the context of one topic to another tends to add sensible flow to the reader from the master topic perspective.

Ultimately chatter will be reduced as topics are forked off and as noted already the original master topic poster and all the followers then will enjoy not getting an email for every reply that falls in the child topics, unless they actually go and participate in those child topics themselves, which often they will.

I tend to get moderated a bit because I see beyond just a program screen and see entire system relationships. To stave off getting excised on a topic, I have had to resort to cross-linking to other topics as can be observed here. This then can save on typing so that I do not have to transcend context of an idea that affects multiple areas of a program.
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Ralph T. Howarth, Jr.

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Here is a sample case how an original, comprehensive topic was followed by another, more particular topic.

The original post was then merged to the particular topic; but manually forked by the company staff into other particular topics. The end result is that the votes of the original post get transferred to the subsequent merged topic, and then the forked topics are left for people the each of them whether or not to vote. The question then is, on the original votes on the original topic what was the particular, compelling reason people voted on a comprehensive topic? Should all votes transfer to all forked topics? Or should all votes be recast and a notification mechanism for the participants to review all the forked topics?
I've had a few customers post completely new questions at the bottom of an existing thread. I'd like to move those comments to their own new post, or move the comment to the bottom of an existing thread.

Is that possible?

This reply was created from a merged topic originally titled
Can you move comments from one thread to another (or to a new thread)?.
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Badalia

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I accidentally merged two topics together that are separate problems and should have their own threads. How do I undo?

This reply was created from a merged topic originally titled
how do I un-merge a topic?.
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Jasmine O'Reilly

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Yeah this would be really valuable, I've done this several times =(
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Whitney

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I merged a question into the wrong Topic. I wish there was a way to "undo" this action or even move it to the correct topic.

This reply was created from a merged topic originally titled
Merging.
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Daniel Foster

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Another scenario: someone posts a topic that is really two topics. One is a question but one is actually an idea. Would be great to be able to split those and respond to each as its own thread.
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Morgan Sherwood

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I hear what you're saying, but that scenario would be pretty tricky to handle.
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Coleman Foley

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Allow voting for a particular part of a suggestion, instead of the whole suggestion. You could also allow that part of the suggestion to be broken out into its own suggestion. Posts with too many suggestions in them are a common problem.

This reply was created from a merged topic originally titled
Upvote part of an idea, instead of the whole thing.
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Shuichi

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Let's say I have a topic called "How do I manage my account?", and someone posts a comment saing "Help, I lost my password!". It happens that there is a separate topic called "How do I reset my password?" which is a better place for the comment (I know, this isn't a great example, but you get the idea.)

As far as I can see, I can either (a) remove the comment and tell the user to look at "How do I reset my password?", or (b) merge the two topics, but there is no way to move a single comment to a separate topic. Is there a way to do this, and if not, any ideas for a good way to deal with it?

This reply was created from a merged topic originally titled
How do I move a comment to another topic?.
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Sune Sonne Andersen

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As far as I heard from a webinar a couple of weeks back.. The Getsatisfaction team will implement forking/splitting comments into different topics.. This is part of their first major release this year.. I am not certain about the date for this. anybody know?
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Sune Sonne Andersen

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It was the CTO that said it so I choose to believe:)
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Morgan Sherwood

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We do not have a hard date on the release, but you're correct - it is on the roadmap for 2011.
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Kris

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Well I vote for it to come soon!
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beriberikix

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We are getting a lot of good Q&A and many times results in some new ideas. We don't want to convert a question thread into an idea; rather, just an individual reply. Anyway to do it?

This reply was created from a merged topic originally titled
How do you make an individual reply into an idea?.
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Questions

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In the answer to a question on one topic, I have a user starting a new topic.
Is there a way to move the user who started a new topic into a new question category?

This reply was created from a merged topic originally titled
In the answer to a question on one topic, I have a user starting a new topic..
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Kris

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I made a company announcement and I had a customer leave a comment with an unrelated request for support. Is it possible to change this comment into a "Problem" and move it to it's own appropriate thread?

This reply was created from a merged topic originally titled
How do I change a comment to a problem?.
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MMF Support

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If one of my community managers merges something they shouldn't have accidentally, is it possible to undo that merge?

Thanks!

This reply was created from a merged topic originally titled
How can I undo a merge?.
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Amy

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So... there still isn't a way to split a reply into a new topic?

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