Can we create link to a new topic that pre-populates some of the fileds like topic type

  • Idea
  • Updated 2 years ago
  • Under Consideration
Can we create a link that directly opens up a new topic that pre-populates some of the fileds like topic type.

We would like to make it as easy as possible for our clients to give us the details of a problem or tell us that we are doing a good job when we are.

I can create a link to "New Topic" generally but this does not fill out the topic type.

It would be great to be able to create a link that opens a new topic and fills out the topic type and maybe even some other basic information like subject line. This would make it a little easier for our clients to quickly create a new topic.

Can you let me know if they is possible and if not can I request that it is something you implement in the future.

Adrian Smith

  • 1 Post
  • 0 Likes
  • happy

Posted 2 years ago

  • 2

Caty, Employee

  • 946 Posts
  • 104 Likes
So sorry for the delay in getting back to you! This is a really interesting idea and definitely not something that's currently offered in the product right now. I'll pass it a long to our product team for review & will keep you posted with any updates. Thanks so much for writing in!

Caty, Employee

  • 946 Posts
  • 104 Likes
Hey Adrian! Just wanted to give you the heads up that our product team reviewed this idea and marked it as under consideration though it isn't likely to be released in the short term. We're planning some big updates to our app over the next few quarters, so that is more likely when an idea like this might get implemented. We'll continue to update the status here in the coming months. Thanks for writing in!

Caty, Employee

  • 946 Posts
  • 104 Likes
I figured out a work around for the basic preset topic type functionality. To be completely honest, I'm slightly embarrassed it took me so long to figure this out, but at least I figured it out. :) Anyways, when logged in and you click the "Create a Company Update" link at the top of your community, you get a link that looks like this:

http://community.rxworks.com/rxworks_...

I replaced "update" with a different topic type (e.g.: idea), refreshed, and viola... it worked! Give these links below a try:

Praise: http://community.rxworks.com/rxworks_...

Question: http://community.rxworks.com/rxworks_...

Idea:
http://community.rxworks.com/rxworks_...

Problem:
http://community.rxworks.com/rxworks_...

Product is still considering your original idea of allowing the subject line to be filled out, etc., but I just wanted to bring this to your attention to see if it would help. Have a nice weekend!