Community member count isn't incrementing

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  • Updated 2 days ago
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  • (Edited)
Hello team,
I've fallen behind on my community reports and finally had time to build one for my new manager this week. One of the statistics I keep up is the community member count from the home page. To do that, I've got a php script that runs every morning (and has since 10/22/15) to grab the number from the lower right Community Stats section of the page.

Yesterday, when I went to collect the numbers from the server, I noticed the count hasn't changed since 4/7/17.
4/5/17    4756
4/6/17    4764
4/7/17    4772
4/8/17    4772
4/9/17    4772
4/10/17   4772
4/11/17   4772
...
So... yeah... something's broken (not my script) and has been for two months and I didn't catch it until now. Anyone else notice this?
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Drew C., Champion

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Posted 3 weeks ago

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Tashina, Community & Education Manager

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Hi Drew,

Thanks for reporting this. Let me look into it and see if we can figure out what may be going on.
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Tashina, Community & Education Manager

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Just to update you, we've identified what is likely the issue and will be releasing a fix for it.
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Drew C., Champion

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Thanks Tashina! Looks like it has updated already. 5004!
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Tashina, Community & Education Manager

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Happy to hear it!
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Mita Jonsson

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Hi,

I can ́t see that it has been updated. We have the same number of members since last April.
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Tashina, Community & Education Manager

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Thanks for letting us know, Mita. I'll check into this again.
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Drew C., Champion

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I looked again and it's still at 5004.
Still broken :(
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Drew C., Champion

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bump
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Drew C., Champion

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Any updates??
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Tashina, Community & Education Manager

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Thanks for letting us know. We're currently investigating this to figure out a solution.
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Drew C., Champion

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Hi Tashina,
It looks like some progress was made on Friday and the count updated again. It hasn't moved since, but that's mostly normal over a weekend. We'll see how it looks after a few days.