Community Manager (and Champion!) of the month

  • Praise
  • Updated 3 years ago
The results are in! We've got two people whose community contributions we want to give a shout-out to: Roland Tanglao, the community manager for Mozilla Messaging, and our own special shout-out to champion Paul Tracy.

Roland is the exemplary community manager we all wish we could be - he's friendly, helpful, and smart as a whip. He's asked other community managers for insight into their workflow with Get Satisfaction, he's helped us with prioritizing feature requests in a well-documented, enthusiastic-yet-reasonable way, and he's an all-around superstar in both this community and Mozilla Messaging. MM peeps, you've got a treasure on your hands!



Speaking of treasures: our own champion Paul Tracy is fantastic. He's always helpful here in the Get Satisfaction community. We've even adapted one of his answers (I call it our "wrong wai!" reply) for people who wander into this community looking for help with other products. It's a great example of how giving your champs moderation tools can help immeasurably to curate and develop your community.


Fantastic work, gentlemen. Keep it up!

Someone you want to nominate for Community Manager of the month? A community member whose praises you want to sing? Just leave us a reply on this topic.

miz_ginevra

  • 165 Posts
  • 18 Likes
  • twice as happy

Posted 4 years ago

  • 1

Paul Tracy, Champion

  • 10 Posts
  • 1 Like
More than happy to help! I truly believe in the service GS has to offer. Rolling out GS to my customers was one of the best decisions I've made for my company. Anything I can do to make your community and the Get Satisfaction product line better as a whole is a win for everyone!

Roland Tanglao, Champion

  • 74 Posts
  • 30 Likes
*blush* thanks!
Paul : I love your "wrong wall" template. I posted it to our Thunderbird boilerplate at :
https://wiki.mozilla.org/Thunderbird/...

Paul and others: Feel free to re-purpose/steal/modify :-) our boilerplate for your own support communities.

miz_ginevra

  • 165 Posts
  • 18 Likes
I'll add in the HTML with the image inline, too!



<a href="http://s3.amazonaws.com/satisfaction-production/s3_images/186826/wrong_wai.png"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/186826/wrong_wai_inline.png" alt="" /></a>

Paul Tracy, Champion

  • 5 Posts
  • 0 Likes
I've moved on to a new company, but I brought Get Satisfaction along! Is there any way to carry champion status from one account to another?

Ki, Champion

  • 1080 Posts
  • 18 Likes
Absolutely, Paul! I should tell you, however, that there are going to be some exciting changes coming to our Champion program. Stay tuned : )