Customer is receiving notifications for topics she's never been to

  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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Brandon Kelly

  • 9 Posts
  • 3 Likes
  • frustrated

Posted 2 years ago

  • 1

Caty, Employee

  • 946 Posts
  • 104 Likes
Well, that's really weird. I looked at their profile and it seems like they've been an active participant in your community for awhile. Can you have the customer forward me an from a topic that they've never visited so I can try to figure out where it's coming from? The best email would be support [at] getsatisfaction [dot] com, and then our team can look into it further. Thanks so much and sorry for the frustration! Please pass along my apologies to the customer too.

Brandon Kelly

  • 9 Posts
  • 3 Likes
Hi Caty,

Yes, it's quite strange. I believe the topic I linked to is an example. I'll ask her to email you guys.

Caty, Employee

  • 946 Posts
  • 104 Likes
Great! Thank you so much! I'll also reply to her in your community as well.

Adam, Champion

  • 95 Posts
  • 10 Likes
Hey Brandon.

We were able to follow up with her directly and get the issue resolved. Thanks for bringing this to our attention!

Adam

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