Well, that's really weird. I looked at their profile and it seems like they've been an active participant in your community for awhile. Can you have the customer forward me an from a topic that they've never visited so I can try to figure out where it's coming from? The best email would be support [at] getsatisfaction [dot] com, and then our team can look into it further. Thanks so much and sorry for the frustration! Please pass along my apologies to the customer too.