Dashboard actuality

  • Problem
  • Updated 2 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Issue has not had activity in a very long time. If the issue still persists we will not be fixing it in the current application, so sorry! Our new platform will not have these issues as it's built on different architecture.

Newly created Problems don't show up immediately in my dashboard!

Dominik

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Posted 2 years ago

  • 1

Caty, Employee

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Hey Icemanno1

Sorry to hear you're having problems! Can you let me know what community you're experiencing this problem in so I can debug? Thanks!

rsx11m

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I've noticed this frequently in the past as well, for the Mozilla and Mozilla Messaging communities. When replying for the first time to a topic, it wouldn't show up in the dashboard until some time has passed. Further replies may result in immediately "last minute ago" showing up in that entry, but only later it would move to the top to the list. The topic/reply count in a user's profile may take several hours to update, but that may be a different issue.

I said "in the past" given that you've just changed from S3 to CloudFront hosting, thus things may have improved by now.

Edit: Still works, this reply took about 3 minutes before the topic was listed in my dashboard, even after repeatedly clearing my browser's cache.

Caty, Employee

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That's really helpful for us to know. I will emphasize using management view for the next few days to see if I notice any lag or specific behavior that I can report to the engineers. I'll also ask them to check the logs to see if they can uncover anything recent.

Dominik

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I have recogniced it in the SpringPad community just yesterday.

Caty, Employee

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Hi - We think that we've fixed the issue. Can you keep an eye on your dashboard and let me know if it looks faster for you? Our engineering team wants to verify. :) Thanks!

rsx11m

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Caty, please move this back into the GetSatisfaction community. This is a general problem of the dashboard and not restricted to the Springpad community (as you can see from my post), thus it's likely getting lost there.

Caty, Employee

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I just moved it back. Not sure who moved it to SpringPad, but it's definitely in the right place now! Also - I logged a bug in our project management tool for this problem yesterday & notified one of our engineers. I'll let you guys know as I learn more about the problem.

Caty, Employee

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Hey everyone -

Our engineering team looked into the issue and it turned out to be related to the servers that provide data for the dashboards. They've worked on it and you should see new content appearing more regularly. Everything should be back to normal within 24 hours. Please let me know if you're still experiencing slowness after the 24 hour window.

Thanks!

Dominik

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Hey Caty,
tried yesterday with this item: https://getsatisfaction.com/springpar... and it took roughly 4 mins. to show up in my dashboard.

Tried it just now with this item: https://getsatisfaction.com/springpar... and it took roughly 4 mins. to show up in my dashboard again.

Sorry, but the 24 hrs are over and it's still the same.

Thanks anyways for your big effort!

Greets,
Dominik

Caty, Employee

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Hey Dominik!

I'm wondering if we're looking at the same thing... Ever since our team worked on the servers yesterday, topics have been showing up in Management View immediately.

I took a look at your profile and it doesn't look like you have admin access to the Springpad community (unless you log in with a different profile), so I think that maybe you and I are not looking at the same problem. Could it be that maybe the "Recent Activity" tab on the community's homepage is not refreshing fast enough? If you could send me a link to the area that you're calling "dashboard" that would be really helpful. :) Thank you!

Dominik

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Hey Caty,

I attached a screen shot so you know what I'm talking about. I'm just a random user who posts bugs or ideas for new features. That's all :)

Greets,
Dominik

Caty, Employee

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Thank you for the screenshot! Very helpful! :)

rsx11m

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Nothing changed for me either, I still see a delay of currently about 3 minutes for a reply to be properly registered in the dashboard (and neither Dominik nor myself mentioned the Management View anywhere, thus I wasn't aware of any ambiguity which part was referred to). It's basically what you see when clicking on a user's name.

Caty, Employee

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The ambiguity was my fault. I wrongly assumed that "dashboard" referred to Management View, since I've heard people refer to it that way before. Sorry for the confusion!

I'm speaking with one of my engineers now about this issue & will be back just as soon as I have more news. Thank you for your patience!

Caty, Employee

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Just an update -- our engineers are still looking into the problem, so I'm going to switch the status of this topic back to acknowledged. :( Will update you guys when I know more.

Dominik

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Any updates?

rsx11m

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The 3-minute delays for new replies or subsequent comments until they are reflected in the user's dashboard view still apply for me as well.

Caty, Employee

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Good to know. I spoke with the engineer who were looking into this issue and though he has a theory for the slowness, there's no update on exactly what is causing it or when a fix may be released. Unfortunately, there's a lot on engineering's plate right now, so I'll follow up with him again early next week to see if he has any other information that I can share. Sorry again for the annoyance!

rsx11m

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Hi Caty. It was irritating first (didn't I just reply to that topic?) but I sort of got used to the delay once you know. I see that this may not receive the same priority as issues with a more direct usability impact have.

My motivation for reiterating the 3-minute delay was that it's surprisingly consistent, thus apparently not related to current load but rather the way how the post events are processed towards the dashboard. Maybe this information helps.

Caty, Employee

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That's a really interesting thing to point out! I'll add that information to the ticket that I have open so they can take it into consideration. Also, prioritization is definitely a factor here but I'm trying to stay on top of it.

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