Fresh From The Satisfactory: Introducing Multiple Language Support!

  • Announcement
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Outdated!

BIG NEWS: One of our most-requested features is now live and available! Get Satisfaction communities can now be created in seven languages: Spanish, French, Portuguese, German, Italian, Swedish and Dutch.

We know many of you have been wanting this feature and we're so proud of the work our team has undertaken to make it available. Get Satisfaction for more people - what could be better?!

If you are interested in bringing a global audience to your community please don't hesitate to get in touch with us.

To see an other-than-English supported Get Satisfaction community in action visit Yola's community, now supporting Spanish, French, Portuguese, Italian, and German speaking community members!
Photo of Ki

Ki, Champion

  • 46,608 Points 20k badge 2x thumb
  • hoping you'll love this!

Posted 3 years ago

  • 1
Photo of Jacob Michals

Jacob Michals

  • 268 Points 250 badge 2x thumb
Question Ki.

For a global audience, how can an English/French community share the same information if you have to go to different URL's?
Photo of Geysa

Geysa

  • 15,452 Points 10k badge 2x thumb
Hi Jacob, could you please clarify what you mean by having the community share the same information? Were you expecting that user-generated content in both languages would co-exist?
Photo of Radek NovákRN

Radek Novák

  • 60 Points
What about other languages? Do you plan add Czech?
Photo of Amy Muller

Amy Muller, Co-founder

  • 56,056 Points 50k badge 2x thumb
Hi Radek, We do plan to add additional languages, but I'm not sure which ones or when. I'll work on getting more info for you about this.
Photo of Amy Muller

Amy Muller, Co-founder

  • 56,056 Points 50k badge 2x thumb
So we're planning to make improvements to our core offering of Internationalization before adding additional languages. The timeline for all of this is not yet set.
Photo of

  • 60 Points
+1 for a Czech translation of GetSatiscafion! :)
Photo of Basile

Basile

  • 70 Points
That's an excellent news, congratulations guys!
Photo of Anne-Sophie

Anne-Sophie

  • 60 Points
How does it work exactly? If I have a community in English and I want french users for example to be able to understand what's been said in the different posts of my english community, do you translate it automatically in french? or do we have to have a 2nd community in french?

Also how much does it cost?
Photo of Amy Cottrell

Amy Cottrell, Alumni

  • 16,882 Points 10k badge 2x thumb
Hi there,

Thank you for your interest in our multiple language support! I'm going to share your questions with our Outreach Team and someone will follow up with you shortly.
Photo of Caty

Caty, Employee

  • 43,202 Points 20k badge 2x thumb
Hey Anne-Sophie!

To answer your question, each language would need to be its own community. In our market research we found that most companies prefer having a separate community for each market/ language that they serve. Does that help answer your question? To enable language support, you need to be on either our Connect plan ($99 per month) or Enterprise plans (call for quote): www.getsatisfaction.com/plans

Please let me know if you have other questions and I can have an Outreach Team member follow up with you on Monday. :)
Photo of Molly LevyML

Molly Levy

  • 60 Points
If we detect a user's language upon entry to our website, will the knowledge base, forum, etc. be shown in that user's language?

Second, internally, will CS agents be able to access all tickets, articles, etc. in all languages and assign within one admin console?

Thanks!
Photo of Adam

Adam, Champion

  • 18,422 Points 10k badge 2x thumb
Hey Molly.

Thanks for your question.

Each community would have it's own language, so you could install engage widget modules from multiple localized communities on your site and then only display the ones that correspond to the user's detected language. That would require you to add some additional logic to your site to make that happen, though.

Each community has it's own topic management console, so the topics from all communities wouldn't be centralized in the web app, but employees from multiple communities can set up to be notified by email of every new topic and reply in each community they're associated with.

I'd be happy to have someone from our outreach team contact you directly to give you some additional details if you'd like. Thanks!
Photo of TatianaT

Tatiana

  • 70 Points
does the system support cyrillic alphabet?

This reply was created from a merged topic originally titled
Is Cyrillic ok?.
Photo of Amy Cottrell

Amy Cottrell, Alumni

  • 16,882 Points 10k badge 2x thumb
Hi Tatiana,

At the moment, we offer Get Satisfaction communities in the following seven languages: Spanish, French, Portuguese, German, Italian, Swedish and Dutch.

Is there a specific language you would like to put a request in for?

Thank you,
Amy
Photo of TatianaT

Tatiana

  • 70 Points
Hi Amy,

yes, Russian :) Though i doubt it will be there soon))
What if we leave out the tabs in English, can the people type their questions in Russian using our cyrillic alphabet?

Tanya
Photo of Caty

Caty, Employee

  • 43,202 Points 20k badge 2x thumb
Hi Tatiana,

So sorry for the delay in getting back to you! As Amy mentioned, we don't officially support Russian or the cyrillic alphabet. People could definitely still type using the cyrillic alphabet, but I'm not sure how well the internal community search tools would work. I hope that helps!
Photo of Colin KeoghCK

Colin Keogh

  • 60 Points
Can GetSatisfaction switch between Spanish and English?

This reply was created from a merged topic originally titled
Does GetSatisfaction support bilingual sites? Spanish/English?.
Photo of Camilla

Camilla

  • 13,684 Points 10k badge 2x thumb
Hi Colin

Get Satisfaction does support localized communities, but, a community can not switch between languages. You can either have a Spanish language community OR a English language community. If you want to have support for both languages, you would have to have 2 separate communities.

This conversation is no longer open for comments or replies.