Getting really frustrated. Is there a way to see deleted comments or posts, I am the admin/manager

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  • Updated 2 months ago
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just need to know if/how I can see deleted posts/comments.
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Karen

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Posted 3 months ago

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Drew C., Champion

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If you're in the moderation/management console, you can see them in the history tab for a given conversation.
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Karen

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Thanks Drew...what/where  is the moderation/management console? 
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Tashina, Community & Education Manager

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Hi Karen,

Did Drew's suggestion help?
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Karen

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Unfortunately not, I cannot find the page that shows the manage seat option.

 
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Drew C., Champion

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The management seat options are in the configuration page. For you, that's here:
https://getsatisfaction.com/broadview/admin/details

If you're an admin, you should already have access to the console, which can be found here for your community:
https://console.getsatisfaction.com/broadview
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Karen

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Thanks Drew, you are the best. I was able to access the screen which shows the managed seats option, which is checked off. What I am trying to find is two different posters and the comments they wrote which were removed.
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Drew C., Champion

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Rather than look for the user in the list, go to the topic where the comment was written. Don't "restore" it. You'll see the history button/tab below the top post. That's where the removed post will be, probably with strike-through on the text.
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Karen

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Not sure if that will work because it was over a year ago, and I'm not sure of the topic. But I was able to look under one user's name so that was very helpful..wish there was a way just to pull a report on deleted comments. You've been great!!!