How can I track user growth in the community?

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  • Updated 3 years ago
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Hi,

I would like to track what the growth is in my community as well as find out who my "all stars" are.

Is there a way to do this?

Thanks.

Desiree
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Desiree Aldeguer

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Posted 3 years ago

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Kristen Gastaldo, Champion

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Agreed - I'd love to know how to get a chart of growth by month/date. I'm sure GoodData offers this, but I haven't successfully navigated it yet!
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Caty, Employee

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Let me know what kind of growth you're looking for (e.g.: new topics, new members, pageviews, etc.) and I'll see how we can get the info in GoodData!
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Kristen Gastaldo, Champion

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I'd love to see a chart that shows when people joined the community - or how many joined each day. It'd be nice to see that when we send an email or add it to another place on the website/product, how many people go and join. I'm using google analytics for pageviews, etc. and the dashboard is great for telling me my active user number has increased - but I'd love to see a chart of growth over time.
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Caty, Employee

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Gotcha. Let me see what I can come up with in GoodData for you. :)
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Kristen Gastaldo, Champion

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Awesome, thank you.
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Caty, Employee

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We created "New Member Report" for you in GoodData. If you log in, and click "reports," you should see it. New members include anyone who has participated in the community (e.g.: star a topic, me too a topic, star a reply, create a topic, reply or comment on a topic, click "I'm a customer," etc.) You can then filter down by day. Let me know if this is what you're after!
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Kristen Gastaldo, Champion

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Wow - thank you so much! I'm just trying to figure out if people are joining in response to specific campaigns. This really helps. Thanks again!
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Caty, Employee

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Hooray! Glad we could help! :)
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Caty, Employee

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Official Response
Great question!

Within the next few days, we plan to release a major update to the standard Stats page that appears in your community's admin section. You can read all about the details of the update here, but I'd like to point out one specific chart for you. We've added an "Active Users" chart that's designed to shows you the users who've had the most activity in your community over the designated time period (either a week, month or year). That chart will be a really good indicator for identifying new all stars or champions. :)

When you guys talk about "growth" in the community, what types of growth are you looking for? Google Analytics is a really good tool for monitoring overall page views. The new stats page will also give you a breakdown of new topics, as well as new comments/ replies, so both of those will be a good indicator of whether or not activity is increasing or decreasing. Lastly, there's a count on your community's home page of both the total topics posted & how many people have joined the community. You could always keep an eye on those numbers too.

Let me know if there's other metrics that you're looking for and I can brainstorm with the team on how to get them!

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