How can I unsubscribe from daily update emails?

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  • Updated 2 weeks ago
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  • (Edited)
Everyday I get this Yola Daily Update from Get Satisfaction email:

 

How can I stop these from coming to my inbox? I somewhat remember subscribing to these a while ago but I can't figure out how to unsubscribe from them. 

Maybe there should be some instructions on how to unsubscribe or an unsubscribe link at the bottom of daily update emails.

Thanks,
Nathan
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Nathan

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Posted 3 years ago

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Stephen Lee, Engineering Manager

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Hi Nathan - thanks for the feedback. This feature was never fully baked and as you pointed out, the emails themselves are missing unsubscribe links. For now, Ive gone ahead and unsubscribed you from these.

Steve
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mrdman094081

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Where is the unsubsribe button ?  It seems to be cleverly hidden.
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Roy

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Tap/click your name on your posting to enter your Profile. The third heading along the top is Email & Notifications, and you can Subscribe/Unsubscribe from there.

Make sure after you change your settings that you click/tap the relevant Save; the one at the bottom can be a very long way down.

If you are receiving a Daily Digest from a legacy Community, you cannot unsubscribe this for yourself and you have to ask the good folks at GetSatisfaction to unsubscribe you, as in several of the postings above.
(Edited)
Please do the same for me: ronellem@shaw.ca

The replies are coming from FamilySearch <noreply.familysearch@getsatisfaction.com>

Thanks for all you do.
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Regis Maley

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Please do the same for me!  rmaley@sssnet.com.  Thanks for helping me around this maze!
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Tanya, Official Rep

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Hi Regis, you have now been unsubscribed from all community email notifications.
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Roy

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I take Bruce's point here. About every service I use lets me unsubscribe from a clickable link in the emails they send me, without me having to remember exactly where and when I signed up.

Even if there were just a link back to the relevant page in the user profile from which unsubscribing could be done, this would be OK.

Though I realise this means every email sent out would have to be different, and I don't know if this is the case now.
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Roy

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Pretty much. But does that just unfollow you from the specific Conversation, or can it do more than that, which is often want people actually want?

(Being entirely happy to get GS emails on Conversations I follow, I have never actually hit such a link to see what happens) :-)
(Edited)
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Tashina, Community & Education Manager

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In this specific case, the unsubscribe link from a topic reply email would unsubscribe you from just that topic.
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Roy

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Thanks for the swift reply, Tashina :-)
I'm helping a friend with this problem. She has clicked [Ctrl-click] that link numerous times, and all she gets is redirected to the offending blog page. In this case

https://getsatisfaction.com/familysearch/topics/add-search-ability-to-all-changes?rfm=1

Then the hits just keep on coming.
I just tried it, too, and that's what I got. No functional unsubscribe option that we can see.
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Alex Alexandrou

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Hi Guys,

Alex from Reckon Limited here. Is anyone able to kindly advise how I can create a daily summary email for our subscribed customers such as the one posted by Nathan above?

In addition to that, are we able to create a daily summary for a private community?

Thank you
Alex
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Tashina, Community & Education Manager

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Hi Alex!

This is an older feature that is no longer part of the normal email notification options that are currently available to communities. That said, if we had a list from you of community members that wanted to receive either a daily or a weekly digest we could turn it on manually for those users in your community. Users would not be able to subscribe or unsubscribe themselves from this list on their own.

Do you think this solution would help?
(Edited)
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Alex Alexandrou

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Hi Tashina,

Thank you so much for the response. Your post made my day! Thank you.

I had another question if you don't mind: will the daily summary only include the categories they are subscribed to? we have set up a Private community for our accredited partners and they are very keen on having a daily summary of the posts to that category. Look forward to hearing back from you.

Cheers Alex
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Tashina, Community & Education Manager

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Hi Alex,

If it's for a private or public community, it would include content for the entire community. Not just for categories that they are following. We are not able to create a digest for only the categories that they are following (if you saw my original reply, my apologies for providing the wrong information).

I do think it's important to note that this is a feature we technically no longer support though. So it may not run as smoothly as it used to and may not work with our full current feature set. For example, one thing to note is that access controlled category content would not appear in these emails. If you would be interested in this, please create a new private topic here with a list of the users and we can get it taken care of.