Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No further enhancements to management view will be made. Stats on employee participation in a community can be found in CHA, accessible from the Analyze Workspace.
What it does not offer (and what I would be very interested in!) is the possibility to use the filter option in order to show (and extract!) all individual POSTS made by a particular user over a certain period of time.
Basically the current filter option is great to trace the involvement of certain users but in order to get a quick picture regarding quality and quantity of replies per user it is not very accurate.
Is this something you could look into in terms of new features and ongoing improvement? It would be an essential tool for us!
Many thanks and kind regards,
I think there may be ways to do what you need. In order to see all the posts a user has created, you can visit his/her dashboard and filter by "Show topics USER created in COMMUNITY". This will give you only the topics that the user created, instead of the ones the user created and / or replied to.
Another possibility, which is only available at the Integrate level) is to filter the Management View by the topics the user participated in, and then use the Excel export to filter down further by topic author email. Note that this option requires that the end user share his/her email with your community, which not all users do.
Do either of these methods work for you?
Thanks a lot for the quick reply! I had no idea about the dashboard filter and it is indeed a good tool to have.
Unfortuately this is not detailed enough for my purpose. While I can filter for the topics that one of our employees has replied to (and extract them) I would also need the opportunity (using the Management View filter) to have a clear overview of ALL individual answers/posts made by a user within a particular period (rather than only finding the general topic in which he might have replied five times).
At the moment the filter would show me the topics a user is involved in. This means that in the excel extraction I only see that the employee has been active - I do not see how many comments he has posted if that makes sense...?
Are there any plans to enhance the current management view to also allow filtering for individual comments/replies per user?
Thank you so much for your help!
Sorry for coming back with this old topic but I just noticed that when I filter my management view by a particular employee and then request the 'Download as Excel file' button it does not export the filtered threads of this particular employee but ALL community threads, even those which the employee had never been involved in!
Am I missing something here?
Thanks for some clarification..
Are there any news on this topic? It is very important for us to have a monthly overview / extraction for each of our employees' participation in the Community.
I assume that fixing this small bug would not be too hard?
Thanks again for all your help.
Are there any news on this? Sorry to be annoying but this is a key feature for our use of Get Satisfaction.
Thanks and kind regards,