How do I use the product tag and public tag options?

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Can you tell me a little more about what this is used for and how we would run reports from this please?
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Emily

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Posted 3 years ago

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Caty, Employee

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Thanks for the great question! :) Hope this information helps clarify things a bit.

Tags are great for three reasons:

  1. They help make topics more findable based on search terms

  2. You can create tag-specific Legacy Widgets

  3. If you click on a specific tag, you'll get a list of all topics associated with that tag. You can also share the resulting URL with a customer and create links to Tag pages.


If an employee adds a tag to a topic, members cannot remove it. Moderators can remove any tag from a topic. Community members can only remove their own tags from a topic. Add singular and plural versions of the tag. Think of all common words or phrases a user might use to search for. Use any terms that will assist employees with finding the topic later. You also may want to come up with a taxonomy internally for specific tags your team should add to certain types of topics.

Product categorization is useful for the following reasons:

  1. It’s an important way to categorize content

  2. It helps make topics more findable based on search terms

  3. You can create product-specific Legacy and Engage widgets

  4. If you click on a specific product or service, you'll get a list of all topics associated with that product or service. You can then share the product or service URL with customers and create links to Product pages. Users can follow a product by clicking the “Follow” button on any product page, as well as rate a product or service.

  5. When new topics are posted with that product association, they’ll receive an email notification. If an employee adds a product or service to a topic, members cannot remove it. Moderators can remove any product association from a topic. Community members can only remove their own product associations from a topic.



Here's a link to the GS product page so you can see the differences: https://getsatisfaction.com/getsatisf...

Feel free to review these Recommended Curation Practices too.

With regards to reports, what would you be looking to use them for? I'm sure you could probably run reports from either Google Analytics or Good Data (depending on your plan), but I'm curious to know what kind of data you're trying to find.
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Anna

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Thank you for that helpful answer, Caty!

We were wondering whether grouping topics by Products/Services tags is wise eventhough it relates to the same company product?

We're trying to figure out how to best structure our community. Other than GetSatisfaction itself, do you know of a company with a well-structured forum?

Thank you!
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Caty, Employee

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You're welcome!

Per your question, it really just depends on how you want to organize your content. The product tags don't have to explicitly map back to a product/ service that you sell... think of them as broader "categories" that you can use to organize your topics with.

For instance, Yola has "Yola Tutorials & Knowledge Books" listed as a product tag: http://forum.yola.com/yola/products

OMGPop, a gaming community, has product tags for the games it makes, as well as for the game features (e.g.: coins, cash), and for the platforms they use (e.g.: Facebook Connect): https://getsatisfaction.com/omgpop/pr...

I just took a look at your own community, and would maybe suggest adding a product tag for: "Start ups", "Investors", and "Experts" and tag any content that relates to it. For instance, a question like "How do I get started with pitching my business?" might be tagged with "Start ups".

Hope that helps! Let me know if you have additional questions! :)

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