How do visuals and videos help your community?

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How do visuals and videos influence your community? Do you do anything special in your community to encourage people to use more visuals?

Daniel Foster and I had a great conversation about this topic on The Forge last week. We investigated how visuals and videos can really enhance the community conversation. In some cases, the average number of replies a topic will get goes up substantially just by adding a visual element in the first post.

Watch the webinar here to see how our conversation went.

I'd love to hear your experiences. Are you working with a game community? A product support community? Do visuals make a difference in the engagement you see?

Here are some visual assets we are building:
- A Pinterest board to quickly scan our enterprise communities
- A Clipboard board of all things tagged Get Satisfaction.
- Some infographics to talk about community management

Share your links! What is working for you?

Jenn Lin, GetSat Alumni

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Posted 2 years ago

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Roland Tanglao, Champion

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In a nutshell: support topics with really well curated small visuals w/a wee bit of text are more likely to get a response than support topics with just text (especially if the text is long and boilerplate in tone), is that right? Did miss any other nuances?

Jenn Lin, GetSat Alumni

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Hi Roland!

The premise is that visuals can spark conversations in certain environments and situations, often better than text. What do you think? Have you seen that?

Jenn

Roland Tanglao, Champion

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Jenn wrote:
QUOTE

The premise is that visuals can spark conversations in certain environments and situations, often better than text. What do you think? Have you seen that?

END QUOTE

Like the premise :-) !

Yes I have seen people respond to my GS topics with images that but it seems too difficult for Thunderbird GS users who aren't geeks to post replies with images them. And having replies with images in them would help most support topics

So is improving the usability of uploading images to GS on the roadmap? LOL, you knew I had to ask the obligatory roadmap question :-) !!!!!!!

(or maybe it doesn't require a high falutin' feature but instead merely a step by step tutorial with screenshots showing how to upload images linked from "Add Image"?)

Jenn Lin, GetSat Alumni

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Hi Roland!

I love it. Nice pivot to the conversation.

You know, I am not sure what our plans are for adding pictures to topics. Let me have some conversations and let you know!

Jenn

Roland Tanglao, Champion

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In terms of "high falutin'" features I guess I am dreaming of some sort of lightbox popup or something facebook or flickr or twitter like instead of the current "old skool":-) "Add Image" feature

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