Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Community clean up
This makes is challenging for our community managers to know if the problem is sitting with our support team or in our queues.
There's also no way for me to see how long it's taking the support team to respond once the notification is sent to them through the system. I can only see general response times.
Also, the subject line of the automated email that gets forwarded via the workflow is too generic. Having it say "Sharon wants to know what you think" vs. "Sharon is forwarding at customer who needs your help" is very different.
Does anyone else feel that these are key features that are missing in the moderation tools?