I'm an Admin and Moderator. Why can't I edit my own post?

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Hey there GS,

I'm an Admin and a Moderator on my GS community. However, there's one of my own posts that I cannot edit.

Is my post locked because I posted a comment on it?

If this is a rule, it seems overly restrictive. Can I get around it somehow? Otherwise I may need to delete the post or perhaps the entire topic -- just because of a few small but significant typos.

With thanks,
Andrew

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Posted 2 years ago

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Caty, Employee

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Hi Andrew -

You hit the nail on the head. Topics become locked once a comment/ reply has been added in order to preserve the context of the conversation. We understand that this can be a bit troublesome, so our team is happy to help make edits where you need them. If you just send us the link to the topic & the changes you'd like made, we're happy to take care of them. You can either post the request in the community, or send us an email: support@getsatisfaction.com

Thanks!

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Thanks for the fast repsonse Caty.

If I send you the topic link, would you be able to elimate my comments on the post and thus restore my ability to edit it in the future? This is really what I need.

The topic in question happens to be a hot-button topic for us, and being able to edit the first post in the thread is critical to providing relevant customer support as conditions that affect the issue change.

Best,
Andrew

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Caty, it's the very first post in this thread:
http://gsfn.us/t/2of47

As you see, the two comments (one now deleted in an attempt to restore my edit permission for the post), are trivial. If I had known commenting would remove my edit ability, I would have commented with the post instead. :-)

Caty, Employee

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I see the post... what parts would you like changed? Do you simply want me to copy/paste your comment at the top of your original reply? Do you need any new screenshots added?

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Oops! Looks like we cross-posted. I think I'll take your advice and use the Official Response here. That way I can restore my edit capabilites for the firt post that appears in the thread. Thanks.

Caty, Employee

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Unfortunately when you remove comments it doesn't open up the ability to edit the topic. :( The ability to give moderators edit control has definitely been a hot button issue with in our community and our product team is definitely aware of the need.

I recommend promoting/ demoting your responses as "Official Responses" as the issue changes. When a reply is an "Official Response" it will automatically appear at the top of the thread and it will have a background color to it so that its a little more noticeable to people that visit the thread. You could even take it a step further and remove responses that are no longer relevant to eliminate further confusion.

If that option doesn't work for you, feel free to email me directly with changes. I understand that hot button issues can be very tricky, so I'm happy to make changes for you on my own... even if it's outside of normal business hours. ckobe@getsatisfaction.com

Unknown

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Thanks Caty,

We tried the Official Response option on quite a few threads a while back but found that the duplicate post was confusing for some people and somewhat cumbersome for us to manage. As you know, once promoted, a post becomes undeditable. We found oursleves demoting and then re-promoting posts a fair bit. In general, we prefer to edit our own posts when possible instead of deleting because a thread with a whole bunch of removed posts seems cluttered and perhaps even a little suspect. People tend to wonder 'What are all those missing posts about?' I know the change log is accessible--but it's one more click away from solving the issue.

All that said, the Official Response may be the best solution in this case. I'll give it a try. And I'll cast my vote in favour of giving community Admins and Moderators a little more authority. :-)

Thanks again for your quick help. Much appreciated.

Best,
Andrew

Caty, Employee

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No problem! I know Official Response isn't perfect either, but I was thinking it might be helpful for you in this particular situation. But yeah, if you run into trouble at all just give me a shout! :)

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