Is it possible to override notifications only for a single conversation?

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If users have selected to FOLLOW a conversation, does the admin have an option to override and turn off the notifications from going out just for a single conversation? 

I ask because we have a scenario where over 200 users are connected to this one conversation and were receiving e-mail notifications but they have stopped. No one is receiving any for replies or comments, though notifications for LIKES are still being received. So I'm trying to figure out if this could have been a deliberate configuration change to the one conversation thread or if this might be a bug.

Please confirm one way or the other.
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smayer97

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Posted 2 months ago

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Roy

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Is there some reason you can't just ask your Admins if they did something here?
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smayer97

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I have asked...still waiting for an answer for quite some time but none is forthcoming. It is a hot topic discussion that has stirred a lot of ire from customers and I am trying to figure out what may be going on with the still very active thread.

...so I want to know if the capability is actually there. If it is not, it clearly is a bug. If it is, then that is something more to dig into.
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smayer97

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Anybody able to answer this question please?
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smayer97

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I've just read someone outside this forum comment that it is a quirk of GetSat that if a thread is closed e-mail notifications are automatically turned off but if the thread is re-opened notifications do not resume? Is this true?

If so, why the need to turn off notifications at all? If the thread is closed, no action is required by GetSat software because naturally no notifications can be generated. I would think this to be a very simple and quick fix, if this is the case.

Please confirm.
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smayer97

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@Tashina, I see that you are following this thread. Would you please confirm if this is a bug or a feature? It's been 2 weeks now. Thx.
(Edited)
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smayer97

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Is there a reason this question has not been answered yet after 3 weeks? 

Again, just want to know if this is a bug or a feature. Please advise.
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Tashina, Community & Education Manager

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This is expected behavior. If a thread is closed and re-opened, notifications do continue. We do cap them to prevent notifications from being marked as spam by emails systems, and it's likely that is what's happening here. Typically, threads that end up being very lengthy end up being forked out into new topics, etc and don't all stay within the same topic.

To answer another question, notifications cannot be turned on and off for threads - only users can control what notifications they do (or do not) receive.
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smayer97

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Thanks for finally responding to this and clarifying. So one follow-up question:
what is the cap? The thread currently has 183 followers. 

Again, we are a large and very active community. It is frustrating to no longer be able to follow this particular very active and important thread. And believe it or not, this thread has stayed mostly on topic. Even Yahoo mail allows sending out emails to 100 addresses at one time without issue. So it is a pretty restrictive for a forum to be limited at this level. Please confirm and please advise if there is anything that can be done about this.

BTW, there was another recent active thread that has almost 700 followers. 
(Edited)
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Tashina, Community & Education Manager

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This is something that we don't share openly, but the Quicken team can reach out to their Success contact if they would like to continue the discussion.