Is archived content less visible in search engines?

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  • Updated 2 years ago
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Hi Get Sat,

We're deciding whether or not to remove or archive old content. We don't want to be seen to removing all our old content completely but at the same time we don't really want new customers finding this content in Google.

If you could confirm whether or not archived content is *as* visible as other content that would be great.

I presume 'removed' content actually removes the page and therefore from the pages available to search engines to index?

Thanks,

Jon

Jon

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Posted 2 years ago

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Caty, Employee

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Great question! Yes, archived content is not visible in Get Satisfaction search and it is also hidden from search engines. A customer could still get back to the content if they had a direct link to the topic, but once it's been archived it's effectively hidden everywhere else in the community.

Because archived topics do not show up in search, management view or the recently active tab we recommend that you close the thread prior to archiving so that customers aren't able to continue the conversation without you knowing about it. :) Let me know if you have any more questions!

Amy Muller, Co-founder

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Jon,

Caty's exactly right. And I want to underscore that we actually recommend archiving old content as a way of keeping your community tidy and relevant. The nice thing about archiving over removing is that it does not send an email notification to the topic author (removing a topic does) and folks who participated *can* still access it via a direct link in their old email notifications (as Caty pointed out) should they want to review some old topic.

Jon

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Hi Amy, Caty,

Another question. Following on from your helpful responses above I have started to archive some of our content. However, I noticed that I still found our first ever post in the search when I tested it (having archived that question).

Why is this?

Also, for brands that have lots of companies it would be really useful to be able to remove/archive etc more than 30 questions at once - the set up now is long and arduous to deal with so many questions.

Thanks,

Caty, Employee

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May I ask how long it's been between archiving the content and then seeing the topic in search? The reason I ask is that our search will update every time Google crawls our site, and unfortunately, Google's crawling is outside of our control. Also, are you archiving one at a time through the topic page? Or are you using the bulk archive feature in Management View?

I'll definitely send your feedback about the bulk archive feature over to our team as well.

Thanks!

Jon

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Hi Caty,

Thanks for your reply. There wasn't much time between archiving the content and me testing the search so that probably answers that one.

I'm using the mgt view to archive the content but with hundreds of questions, archiving 30 at a time is a bit limited.

Thanks,

Jon

Caty, Employee

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I would say the Google thing is likely to be it, but please let me know if you still run into archived topics showing up in search after a few days. I can always report as a bug and have our engineering team investigate. :) Sorry for any frustration!