Long topics are cut off to the last 15 replies.

  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Topics are out of date

We have a very long topic, that has lots of valuable information from users gathered over the last years.
http://getsatisfaction.com/soocial/to...

The topic now is being cut back to the last 15 replies.

"Due to volume, only the 15 most recent replies are being displayed"

Although that might be a great feature, there should be an option to show all replies.

The least we NEED is to get all info from this topic in some form so we can scrape the info and make a new denser topic with all the gathered info.

Bart

  • 12 Posts
  • 1 Like
  • actually quite annoyed that our topic info is not available at this point.

Posted 4 years ago

  • 73

Ki, Champion

  • 1080 Posts
  • 18 Likes
Official Response
We hear how frustrated you are that we haven't delivered a solution to this issue and we share your disappointment. We've spent time investigating what it would take to fix it and have learned that it will require a significant engineering effort that we can't commit to right now. It really pains me to tell you that we are not going to be able to deliver a solution in the near future and I apologize for not being able to offer a clearer ETA. Please know, however, that this truly is a high priority for us.

David Rowley, CTO

  • 395 Posts
  • 56 Likes
Official Response
First, thanks for all the input, feedback, and patience you have shown around this subject. The original need to limit the number of replies displayed for a topic was twofold:

1. To manage back-end resources involved in managing the large amount data being presented.
2. To manage the way in which long lists of replies would be presented in the user interface.

In the end, showing only 15 replies after a certain number was exceeded resulted in a poor user experience. The truncation solution spawned a lot of ideas about clever ways to get access to the "hidden" replies, and a number of topics posted here discuss these options. Rather than introduce functionality that works around the fundamental restriction, we instead decided to address the root cause. We have implemented better resource management on the back end so we can efficiently manage topics with very large numbers of replies requested in the user interface. We have also implemented user interface controls that allow you to conveniently page through long lists of replies. We hope this satisfies the underlying needs of community members (to see all the replies on a topic), and gives community owners the freedom to introduce topics that generate a lot of conversation. After all, a key ingredient to a healthy community is active conversations, so the more we can do to support such conversations, the better.