Management view doesn't allow to filter by user name for mass spam removal

  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Indexing issue has been resolved. A new moderation and curation application is currently in development, and will include stronger user management tools.

I've just removed some 60 posts of a bot user "daikinh1" who posted the usual spam on our community (please lock down that user again, though it's likely that the bot will just return with a new user name, so as said before this isn't going to work).

While the Management View in general is useful to process multiple topics in bulk, it only shows a limited (apparently non-configurable?) number of topics. Thus, I could only handle a few up to 15 posts at a time. To make things worse, after that I'm ending up on page #1 again, thus have to move forward manually to find the older posts of that spammer.

This would be much easier if the filter by user name actually would work. I can enter the name, hit the "Apply" button, but nothing changes in the view and only the user name I've just copy-pasted disappears.

Alternatively, allow the user's profile to be forwarded to the Management View for the community where I have the respective privileges.

rsx11m

  • 77 Posts
  • 8 Likes

Posted 2 years ago

  • 2

Amy Cottrell, Official Rep

  • 247 Posts
  • 11 Likes
Hi,

I'm sorry for your frustration with Management View and I'm sharing this with our tech team right now. As for the spammer, the account has now been banned, as well as the IP address. Thank you for your patience in this matter - someone will follow up with you shortly!

Amy :)

Adam, Champion

  • 95 Posts
  • 10 Likes
Hey rsx11m,

First off, I'm sorry for the frustration.

Because our system doesn't require unique usernames, the user participation feature was designed to display a list of potentially matching users from a drop down list. Clicking on a username from the drop down will add that user to a list of topic participants to filter by. Once you've added all the participants you'd like to filter by, clicking "apply" will bring up a list of topics that all users you've chosen have participated in, displaying a max of 30 topics per page.

Can you try selecting a user from the drop-down list, clicking apply and letting us know if the feature is working for you?

Thanks so much!

Adam

rsx11m

  • 77 Posts
  • 8 Likes
Hi Adam, thanks for your reply and the explanations. The user proposals didn't show up for me (and still don't do so in contrast to other users, even if their accounts are closed) when copy-pasting the "daikinh1" name, thus there wasn't anything to click on. Selecting an active user which has just recently opened an account (tried 3-14 minutes ago) doesn't show up in the proposal list either. Using more established users it works as designed, though still rather cumbersome by having to click on the user.

Intuitively I had assumed that when entering the name or part thereof it would simply apply a "contains" filter (as apparently used for the suggested-users list, but on a per-token rather than an exact-string basis). Thus, why is that additional step of clicking on specific users in the drop-down list necessary rather than just applying that filter to the view directly, possibly showing all matching users in the list to the left?

Caty, Employee

  • 946 Posts
  • 104 Likes
Hey rsx11m,

I wanted to jump in on the thread. The first issue sounds like might be related to indexing, which is slated to be looked at by one of our engineers soon, so I'll be sure to let you know what he finds.

Truthfully, I'm not sure why the feature was designed the way it was. Unfortunately, the product lead on this feature is no longer with Get Satisfaction so I don't have any insight into the back story. That said, we recognize that there quite a few areas of the management view which could be more intuitive/improved upon. I don't have a timeframe for these improvements, but you will absolutely be among the first to know when we begin to make those changes. Your input - and that of your colleagues in the Mozilla Messaging community - is sincerely appreciated. Sorry again for the frustration!

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