mobile app bug

  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

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Your new mobile application has a fixed size for the response area and you can scroll down to see what you are writing. makes it less effective than just using the website (but that's not possible on mobile now)
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Chris Small

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Posted 4 years ago

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Ki

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Hi Chris. I'm a little confused by the issue you're reporting - do you mean that you "can't" scroll down to see what you're writing? I want to make sure I understand the issue, but I also wanted to make sure you know that you can have mobile supported web browsing turned off for you community if you'd like.
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Chris Small

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When I click to 'reply' it used to take me to the website, however now it launches your mobile app. When I enter information into the app to respond to a customer I get about 4 lines of copy and then I can't see the next line because I can't scroll down or the space doesn't expand.

I didn't know we had to actiovate the mobile brower - will that solve the above issue? Will it effect how we se it when we are using the web via a PC to access get Satisfaction?
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Ki

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Hi Chris. You don't have to activate the mobile version of your community - but if you decide you don't want it on, we can turn it off :)
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Chris Small

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No don't want to turn it off, but would love the bug to be fixed in the mobile app as I find it really convenient to use the mobile to update our support, but unfortunately is's not practical anymore
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Ki

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So, I don't think we'd treat this as a bug, but rather how the app was designed for mobile browsing. We do appreciate the feedback, and I'll make sure it's seen by pur product team for review when we release the next version of the feature.

Also, I just was reminded that at any time, when you are viewing a community from a mobile device, you can select "Full Site" from the bottom of the page to return to the full version of the community.

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Chris Small

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Unfortunately, the full site option doesn't take you through to the person's support request so it's not really practical. Have you tested the mobile app to respond to a support issue? If you have, it's pretty obvious that's there's a bug there ... it simply doesn't work if your response is more than 4 or 5 lines. please do test it for yourself - sure it's not just an isolated to my phone.
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Ki

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Yes - I do understand and have seen the behavior you're describing. I agree that there could be a better experience for posting replies and I'll make sure our product team is aware of the behavior as well.
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Ki

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If it turns out is a bug, I'll update this topic - thanks again for the feedback, Chris!
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Ki

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Official Response
Yep. You were right and I was wrong : / This is a bug. I'm reporting it to our engineers now, Cris. Thanks for being patient with me on this one.
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Chris Small

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Thanks.
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Steven Pal, Director, Consumer Products

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Official Response
@Chris - Sorry this took so long. But we released a fix for this a couple weeks back. Just wanted to close the loop with you. If you see this problem persist, please let us know!

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