Many of you have wanted to have the ability to ban members from posting in your community if they violate our Community Guidelines
. I'm glad to announce that this option is finally here!
Who's eligible for Community Level Banning?
How do I enable Community Level Banning?
- You need to have a moderator seat enabled (This means Champion Moderators will be able to ban other members
Within the admin section of your community, navigate to "Company Details" then click on "Participation suspension settings". We'll need you to enter a valid email address - keep in mind this is the email we'll expose to suspended members if they have questions regarding why they were banned.
You'll receive an email asking you to verify the address. Once this has been done, banning will be enabled on your community.
How do I suspend someones posting privileges?
Anyone with moderation tools enabled (both employee and champion moderators) can go to a members dashboard to see this option. In the left nav bar, they will see a section called Manage Suspensions
with checkboxes similar to Manage Champions
The moderator would select the checkbox, resulting in a pop-up where they would specify the reason the members participation privileges are being suspended.
How are members notified of the suspension?
When the suspended member tries to take any participation action in the community (e.g. posting a new topic, posting a reply, posting a comment, me-too'ing a topic, voting on replies, etc.), they are presented with an error message stating that their participation privileges have been suspended. The specific reason the moderator provided is displayed along with the verified email address that they can follow-up with.
Who can see when someone's been suspended
Everyone - we show a box on members profiles with the name of the community they've had their posting suspended in.
Can you lift the suspension?
Of course! Just return to that members profile and uncheck the box next to your community name. We'll ask you if you're sure, and once you confirm they'll be able to post again.
Remember folks, with great power comes great responsibility
It's best to reach out to someone (either publicly or privately) prior to revoking their participation privileges, otherwise you run the risk of getting a flood of emails from members. We all have our bad days, so making the extra effort to remind folks of the Community Guidelines
can make a world of difference when cultivating your community. If you want to make sure you're being fair, we invite you to re-read our Customer-Company Pact
We highly encourage everyone who will be using this tool on your team - champions and employees alike - to watch our presentation
on how to best use this new feature.