Offer an easy way to import content into Get Satisfaction

  • Idea
  • Updated 2 years ago
  • Not Planned
While certain customers have been able to do this via the API, we should offer an easy way to import content into Get Satisfaction, most notably in order to seed the community with FAQs.
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Morgan Sherwood

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  • surprised no one has posted this before

Posted 4 years ago

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kat gilpatrick

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Yes, this would be super helpful. Right now our recommendation is to do this manually, and a document that Tess created helps with this, although this is a resource that needs some help, and could definitely be a webcast in itself. This is one of the best onboarding suggestions and having a good tool to help customers would be great.
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Morgan Sherwood

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You noticed the topic I posted on creating FAQ accounts, yes?

And the webcast Amy did thing morning talks about seeding your community, which will get posted on YouTube soon. :)
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aussiebob, Champion

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Morgan all great topics but they are getting buried here.
I saw a topic recently about a "sticky" and these FAQ would be an ideal candidate.
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Morgan Sherwood

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@aussie "Sticky" topics, or featured topics, are different from what we're proposing here. But many folks have been asking for that as well.
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AD

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Do this manually? That sounds like a herculean task, taking into account the number of threads and replies per threads on our existing forums...
Any help will be highly appreciated because in case we are unable to import all the threads and users along with their login automatically to get-satisfaction, this is a showstopper for us...
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Will

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Agreed AD.

Any movement on this?
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kat gilpatrick

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That's great. Will these be added to GSTV as well?
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Morgan Sherwood

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The YT channel eventually will be GSTV
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Ralph T. Howarth, Jr.

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Morgan,
Here is a similar topic on How To content in compliment to the FAQ idea here:
http://getsatisfaction.com/getsatisfa...
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Morgan Sherwood

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Thanks for posting that link, Ralph!
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AD

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How easy is this to migrate to Get Satisfaction from an existing forum platform? e.g. vBulletin® Version 3.8.2.?

This reply was created from a merged topic originally titled
Migration to GetSatisfaction.
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AD

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Can somebody from Get-Satisfaction team look into this personally?
Is it possible to bootstrap a new product with data from a large mailinglist?

I assume many of the products added to getSatisfaction migrate from another community, which often would be an open mailinglist. I would say getting the valuable data from that mailinglist into getSatisfaction would be a showstopper to many. There is already good simple formats for exporting mailinglists.

But, the question: does getSatisfaction already support this, or it is a planned feature?

This reply was created from a merged topic originally titled
Ability to import content/mailing listing into a new Get Satisfaction community.
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Phil Scanlan

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Can I import a pre-existing set of questions and answers to seed our new Get Satisfaction Community?

This reply was created from a merged topic originally titled
Can we import questions and answers?.
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Austins Admin

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Is there a way to add in feedback that I have received on my website in the past before I had GS?

I have loads of genuine good feedback that I'd like to include in Get Satisfaction, but there doesn't seem to be an obvious way to do it (apart from addiing a whole lot under my own name which doesn't really look very good.

This reply was created from a merged topic originally titled
How can I add good feedback received pre-GS into my GS community?.
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Gary

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Has anyone successfully imported data from another forum (like the Moodle LMS) into their GetSatisfaction forum?

This reply was created from a merged topic originally titled
How to import from another forum into GetSatisfaction?.
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Gary

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The API was mentioned, but we are under the Connect plan. This plan will suit our needs, but all plans below the Integrate and Enterprise plans don't have the API option -- yet we still need to import.
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AD

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Without being able to import the data from our existing forums on vBulletin, we wont be able to migrate to getSatisfaction.

I need a quick attention from someone from GS team here.
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Ki, Champion

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Hi AD. I'm happy to help you with any specific questions you have, and I understand that you're frustrated that we don't currently offer an easy way to migrate content. Other customers of ours share your wish, and there's a conversation going on about that feature here. Also, you're always welcome to call someone from our Sales team at (877) 339-3997. I hope this helps.
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AD

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As simple as that, how will it help unless you are able to give me some easy migration path?
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familycms

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Without a way to import data, i'm forced to continue to use uservoice.
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Chris Tanner

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Me too. We are on uservoice who do a great export, but I want to get the hundreds and hundreds of requests imported into GetSat otherwise it's a non starter for us. Here at Brightpearl we offer a large suite of data migration tools - it REALLY helps new customer onboarding and conversion rates. Very surprised to see you guys don't have this yet. I'm going to play with the API but in terms of cost/benefit of our development team for just a one-off process it's not going to be easy to justify.
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Amy Muller, Co-founder

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Official Response
Hi All. I know this has already been mentioned here, but you *can* import using our API. I know that is not an ideal solution, but if that's at all feasible for you, you would use the API calls for "create new topic" and "create new reply" API. You can find those on this API Help page.

If you want to import information from UserVoice, you'd need to build code that reads the UserVoice thread and uses the "create new topic" and "create new reply" API to load information into Get Satisfaction.

An example of a community that was seeded by an API import tool is here: http://getsatisfaction.com/myspacedev

I know that's not the solution you all are looking for, but I hope it's helpful.
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Jeff Nolan

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We are working on this now.
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John Hay

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Will this include the ability to add multiple products via csv? I have 450 individual products I need to add.
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Caroline

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Hi,
I'm trying to import content to our GetSatisfaction community from a word document which hosts all our answered FAQs atm. Unfortunately, if I try to post questions and answer them myself, it keeps saying that I am unable to reply at this time (I saw in another topic, this was due to a spam filter). As I am an admin for our community, could you stop marking my topics and replies as spam?

Since it is just in a word document, API would be a lot of hassle.
Please get back to me this weekend if possible. Thank you!

/Caroline
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Caty, Employee

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Hi Caroline,

Sorry for the frustration here! I took a look at your community, and it seems that you've been able to post new topics & replies since posting here... are you able to post ok now?

We do have rate limits on our platform that prevent too many topics from being posted all at once in effort deter spammers. However, if you were hitting the rate limit you would see an error that says something like "Hang on! You're posting too fast!"

I'll send a note over to our engineering team to see if they can look into your IP addresses and see if you were getting caught by our spam filter at all, and will follow up when I know more. Sorry again!