Our Get Satisfaction community has been reported by customers as practically unusable in New Zealand. Please advise.

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Posted 5 years ago

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Amy Cottrell, Alum

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Hi there,

I'm sorry to hear your users are having difficulties with the site. In order for us to help resolve the problem, could you give us a more specific reason they are finding the community unusable? Are they encountering page errors, for instance?

Thank you in advance for the follow-up. We definitely want to rectify any problems in your community as soon as possible!
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Jenn Lin, Alum

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Hi AcuRite,

We did some digging around to see if we had any outages in New Zealand, and right now we cannot find anything. The site appears to be working as usual.

Can you please give us more information about the issues you or your customers saw? The site that had the problem would be an important piece.


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