performance of the widget

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  • Updated 5 years ago
  • Not a Problem
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widget is dead slow on different platforms.
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Francis Martens (iDalko)

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  • questioning if I should use getsatisfaction

Posted 5 years ago

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Amy Cottrell, Alum

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Hi Francis,

I'm sorry to hear the widget is loading slowly for you. I'm sharing this with our tech team so they can offer advice on how to improve that. In the meantime, if you could offer some more details, that could really help us out. For instance, what browser and version are you using? Also, which communities are you visiting that show a slow response?

Thanks! :)

I'm a new customer, evaluating the getsatisfaction service.
I added the feedback widget on our site

And tried this on different platforms / browsers.

* Macintosh - safari
* ipad - safari
* PC - chrome
* PC - Internet explorer
* PC - Firefox

In all occassions it takes up to 5 seconds before the widget is displayed.
You can check for yourself.

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Adam, Alum

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Hey Francis. Sorry for the delay in responding. I took a look at the instance of your widget installed on your website in a few different browsers and in each case the widget loaded in less than a second. Have you tried accessing the widget from a different internet connection/network to compare? Thanks!
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Caty, Alum

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Hi Francis!

I'm in the process of cleaning up the community and came across this problem. First of all, so sorry for the frustrations! Were you ever able to get this problem resolved? We recently released a brand new widget architecture that is much faster than our older widgets. I'd recommend checking it out if you haven't already. Please let me know if you have any other questions!

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