Offer a private version of Get Satisfaction

  • Idea
  • Updated 3 years ago
  • Implemented
Is there any way to make a get satisfaction company private as our customers desire to not share their information or problems with the public at large?
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  • 3,860 Points 3k_badge_2x_thumb
  • frustrated

Posted 7 years ago

  • 346
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Eva Kaniasty

  • 60 Points
That's awesome - I would love to use Get Satisfaction as an internal bulletin board - there is no equivalent that I've found that's this intuitive.
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Geysa

  • 15,452 Points 10k_badge_2x_thumb
Hi Eva, we just launched a new Private Community feature, available with our Enterprise plans. If you want, I can ask one of our sales representatives to reach out to you to explain the details.
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Mihir Nanavati

  • 60 Points
Please make our public community private - getsatisfaction.com/yousendit

I realize you have a private community feature as an Enterprise plan, but we aren't yet ready to commit for an Enterprise plan. Until then, please help make it private.
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Morgan Sherwood

  • 34,920 Points 20k_badge_2x_thumb
Mihir, we've done this for you. Please bare in mind that making a community "invisible" simply removes it from search - it's not a true "private" community.
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Morgan Sherwood

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Official Response
Just to give this topic an official answer, we launched Private Communities in September 2010, and this option is available on the Enterprise Plan.

Thanks to everyone who contributed to this topic!
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devinolsen87

  • 62 Points
Thank you for the official answer Morgan. However, at around $20,000 per year the Enterprise Plan absolutely alienates small businesses looking for a private community. I would hope a reasonable option becomes available soon.
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hj

  • 60 Points
Hi Josef, That Beta thing you mention at the top of this post, that's us. If we could go into hiding for a bit that would be great. Let me know if you need any other details. Cheers.
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Morgan Sherwood

  • 34,920 Points 20k_badge_2x_thumb
You're specifically asking that we turn off search visibility for your community, correct?
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Tom Aukrust

  • 60 Points
Same here. I've tried to call you on many occations asking about the same thing, but no one is picking up. I'm at the Connect plan now and need a reasonable prized option for collecting feedback from about 1000 users in a closed BETA.The Enterprise plan is way to expensive for me, when this is the only thing I need in addition to the "Connect" plan. I had actually made up my mind about cancelling the subscription tonight, but could be willing to try the option of "going into hiding". You should really make the private community an stand alone payable option. Hide me! :)

PS. Same goes for the FB-plugin, Have already cancelled this. Were paying a 100$ extra a month because I thought I would be able to control user access with the FB-plugin on a Connect plan.

Basically that tells you that customers could be willing to pay a 100 $ extra just to get real private access control. Make it an stand alone option and I will pay :)
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Leon Andrews

  • 174 Points 100_badge_2x_thumb
If I set up FastPass, does this mean that I can limit who can access my community to users I can authenticate on my site, or can non-customers still get access by authenticating themselves using Facebook etc? This would be a way I could have a private community for my (paying) customers only, without our competitors being able to access it... Which is what I need!

This reply was created from a merged topic originally titled
Can I use FastPass to make my community private?.
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Paul Russell

  • 92 Points 75_badge_2x_thumb
Is it possible to make a get satisfaction site for a product private to everyone excetpt people tied to a specific company?

This reply was created from a merged topic originally titled
Can I use this for internal corporate support?.
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Pawel Mordel

  • 100 Points 100_badge_2x_thumb
Please make my community (getsatisfaction.com/wahwahfm) invisible. Obviously it would be great if a true private option were available on your smaller plans as well.

Cheers.
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Pawel Mordel

  • 100 Points 100_badge_2x_thumb
(we want to do a private beta and would make the community public when we launch)
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Tessatara

  • 266 Points 250_badge_2x_thumb
Hi Pawel ~ Just turned the visibility of your community off and wanted to let you know. Look for an email from me in your inbox with more info on getting started!
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Christo

  • 638 Points 500_badge_2x_thumb
Hi Tessatara.
I have just created a comminity (club_restaurant), but we are also in private beta. Please could you make us invisible for now?
question: if we are invisible, is it still possible for our beta users to access our community?
thanks
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Patrick

  • 90 Points 75_badge_2x_thumb
Can I post questions on support.reverbnation.com not available to the public until I say so? Thanks for your time .
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Kristie Fellows

  • 60 Points
Please make our community getsatisfaction.com/ccsg invisible ASAP.
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Ki, Champion

  • 46,608 Points 20k_badge_2x_thumb
Hi Kristie. It looks like that community is already marked as invisible. Is there anything else I can help with?
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Tessatara

  • 266 Points 250_badge_2x_thumb
Kristie ~ Looks like Ki and I both jumped on this at the same time, with me a millisecond ahead. i turned the indexing off just before Ki wrote you here. So you're all set!
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janmcwren

  • 60 Points
Please keep my information and my comments private. [private data removed]
PS. I also need to speak to someone at Mint to explain the way my accelerated mortgage works so that it is handled correctly on Mint.
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Amy Muller, Co-founder

  • 56,056 Points 50k_badge_2x_thumb
Hi janmcwren. I just removed your email address from your reply as this is a public conversation and it sounds like you don't want your private info posted. I'm not quite sure why you posted it here. ??

If you have questions for Mint, you'll want to post them in their customer community.
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Riz

  • 92 Points 75_badge_2x_thumb
looks like Get Satisfaction cannot satisfy their own customers.
Why they insist on not providing a solution to people's legitimate needs is beyond me?!
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Amy Muller, Co-founder

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Hi Riz. We *do* offer Private Communities now. We announced the new feature last year.

Or are you referring to a different request?
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RJ

  • 60 Points
Is it still possible to "hide" a non-enterprise community?
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Ki, Champion

  • 46,608 Points 20k_badge_2x_thumb
Yes! Please let me know if you'd like me to do this for you. And sorry for the late response :(
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Russell

  • 198 Points 100_badge_2x_thumb
Hi, Could my company https://getsatisfaction.com/midac_tec... be set to invisible? Thanks.
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Ki, Champion

  • 46,608 Points 20k_badge_2x_thumb
Official Response
Just wanted to make sure everyone knew that this feature is available now, as was announced EDIT: [outdated link removed] last year.

EDIT: For latest plan features check here.
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Tim Cloninger

  • 62 Points
Is it still only available to your Enterprise plan? 'Cause rumor is, that plan is upwards of $4000/yr ... clearly not truly "available" to most small businesses.
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Caty, Employee

  • 43,172 Points 20k_badge_2x_thumb
Sorry for the delay in getting back to you! Yes, private communities are still only available on our Enterprise plan.

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