Questions need In Progress and Acknowledged status options

  • 1
  • 12
  • Idea
  • Updated 1 week ago
  • Under Consideration
I found a few old threads talking about this, but didn't want to bump them because they were 3 and 4 years old...

We're finding that we need another status for Questions.  Problems have an In Progress and Acknowledged status, while questions have no such option.

Currently, we have no way to know which questions are active and pending an answer, at least not by using standard metrics.  If In Progress (and Acknowledged) were added, that would be great!  Please! :)

Thanks!
Photo of Drew C.

Drew C., Champion

  • 9,476 Points 5k badge 2x thumb
  • indeterminate

Posted 1 year ago

  • 1
  • 12
Photo of Drew N

Drew N, Champion

  • 7,322 Points 5k badge 2x thumb
Drew, I like this idea as well. In the short term perhaps you can use a private tag. Now that you can have multiple, it would allow you some measure of keeping track.

Drew
Photo of Drew C.

Drew C., Champion

  • 9,476 Points 5k badge 2x thumb
I believe that's our plan for now.  It's just going to be more cumbersome to deal with.
Photo of Tashina

Tashina, Community & Education Manager

  • 21,096 Points 20k badge 2x thumb
Thanks for the suggestion here, Drew. I can understand how this would be beneficial. I'll be sure to bring this up in our ideas meeting this week.
Photo of Tashina

Tashina, Community & Education Manager

  • 21,096 Points 20k badge 2x thumb
Hi Drew,

We are going to mark this idea as under consideration for the time being. There are a few projects that have priority right now, but this is a good idea for the future.
Photo of Drew C.

Drew C., Champion

  • 9,476 Points 5k badge 2x thumb
Any change in status after 3 months?
Photo of Drew N

Drew N, Champion

  • 7,322 Points 5k badge 2x thumb
Hey Drew, I just noticed I didn't actually Like this topic before. As I said above, I agree. I think this would be very helpful.

Drew
Photo of Tashina

Tashina, Community & Education Manager

  • 21,096 Points 20k badge 2x thumb
Hi Drew,

There isn't currently any change in the status here. I am curious if other community managers would find this helpful too.
Photo of Drew N

Drew N, Champion

  • 7,322 Points 5k badge 2x thumb
Me! but I guess we know that. For me it doesn't need to be 2. I think I could live with one option, like in progress or ongoing discussion or something.
Photo of Drew C.

Drew C., Champion

  • 9,476 Points 5k badge 2x thumb
I'd be super happy if we got "In Progress" for questions.
Photo of q.lurker

q.lurker

  • 346 Points 250 badge 2x thumb
As a Champion from the Quicken community, I would sure like to see more status options.  As is, the mod's instead change the type from Question to Problem, just so they can give it an "In Progress" status.  I contend (repeatedly, to no avail) that this is deceptive to the casual user who then expects the Company to be fixing an acknowledged problem rather than a question getting an answer developed (by Company, champion, user, or ...).  

Please an "Acknowledged" (we heard your question) or "In progress" (someone is attempting to answer) status.  
Photo of Quicken Dave

Quicken Dave

  • 102 Points 100 badge 2x thumb
As a moderator in the Quicken Community, I am STRONGLY in favor of this!
Photo of Drew C.

Drew C., Champion

  • 9,476 Points 5k badge 2x thumb
Still wishing this were a thing.  I've got coworkers asking me about it too.