Release Notes - 10/7/2013

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  • Updated 4 years ago
Another Monday... another release has come and gone! Check out the latest & greatest from your Satisfactioneers.

Manage Workspace
With this release we were able to bring the long awaited People Management feature into beta! Hooray! We'll be reaching out to the customers who were in the original beta group for Manage Workspace to do some testing over the next few weeks, and will likely be releasing People Management to everyone towards the end of this month or early next. Here's a sneak peek!

New Community App
So. Much. Good. Stuff! I can't wait to tell you all about it very soon. :)

The one thing I can talk about is the adjustments we've made to the official response behavior since it also applies to the mobile experience. We've added a visual indicator on official responses so that users know which replies are official. Additionally, if there are any official replies on a conversation we will default to the "official" tab when a user firsts views the conversation. There is also a prompt that allows the user to view the rest of the replies, as well as add their own.

The beauty of this behavior is that it allows moderators to create a more canonical view of the conversation while not discouraging further engagement. It also gets rid of the pesky "official responses look duplicated" issues that appears in the existing version of the application.

Existing Community App
We also made some changes to our existing application! The Configure Workspace got a bit of love as we cleaned up the colors and fonts, and aligned the labels. The "Products & Services" link is now called "Categories" as that's what the feature will be called going forward. We also removed the "Create Update" link from the top navigation bar since you can create company updates directly from Manage Workspace.

Also, you can now use iFrame code to embed Vimeo videos from the existing community interface. So much easier! If you're using the existing interface, this...

... now turns into this!

Don't Forget!
If you've got questions about anything, or run into any bugs, please let us know with a new topic! We release software every 2 weeks, so if you'd like to get email notifications about these notes please follow this category.
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Caty, Alum

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