Remove Spam from a Free Account?

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  • Updated 2 years ago
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How do I remove spam from free trial account?
I've marked it as inappropriate 6 days ago.
This is the one I'd like removed:
http://getsatisfaction.com/saveagallo...
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Tim Starback

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Posted 4 years ago

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Ki, Champion

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Hi Tim. I've removed that topic for you. The ability to remove topics comes on any of our paid plans.
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Florin Demian

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Hi Ki, we are using the free version. We are encountering a lot of spam and I see that you disabled the option to mark a post as spam. Do we have other options to remove spam with a free account?
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Ki, Champion

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Hi Florin. No - moderation tools aren't included in the free plan. But I'll take a look at your community and remove any obvious spam for you.
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Ki, Champion

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Can you tell me which community? I see that you're an employee of a few :)
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Florin Demian

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Ki, thanks for getting back. This is true we have 7 communities at this moment :D but PhotoSnack seems to be targeted by spam content very often. Could you please take a look at PhotoSnack community? Thank you very much for your help.
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Ki, Champion

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No problem. I did a little clean-up for you in PhotoSnack. Happy to help.
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Florin Demian

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Ki, everything looks great now. Thank you so much.
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Florin Demian

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Hello Ki, could you please remove the email address and the transaction id from the following post? http://bit.ly/syEmyP
Your help will be much appreciated. Thank you.
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Amy Cottrell, Alumni

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Hi Florin,

I just took care of that for you. Please let us know if you need any other help! Thanks. :)
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Florin Demian

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Hi Amy, thank you so much for your help. That's all for the moment. Happy Holidays!
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Florin Demian

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Hi Amy, would you be able to help us removing the spam topics we got under our Photosnack community? If you could remove all the topics for which we never gave an answer would be great. Thank you.
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Amy Cottrell, Alumni

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Hi Florin,

I just took care of those and banned all the spammers. Have a nice weekend and let us know if you need anything else! :)
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Florin Demian

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Hi Amy, thank very much for your help. Have a great day!
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Florin Demian

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Hello Amy, there is a topic in the BannerSnack community that we would like to have it removed. Can you please help us?

https://getsatisfaction.com/bannersna...

Thank you in advance for your support.
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Caty, Employee

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Hi Florin! Sorry for the delay... we've gone ahead and removed the topic for you. Thanks!
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Florin Demian

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No problem Katy! I really appreciate your support. Have a wonderful day!
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Caty, Employee

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:) Thanks, you too!
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Florin Demian

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Hi there, can you help us and remove the order id and the email address from the topic below?

https://getsatisfaction.com/snacktool...

Your help will be much appreciated like always. Thanks.
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Caty, Employee

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It's all taken care of! :) Have a fantastic day!
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Florin Demian

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Fast as always. Great support! Have a great day too!
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Florin Demian

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Hi there, we would like to have the latest two posts removed from the following topic:

https://getsatisfaction.com/bannersna...

The recommendations violates our Terms of use. Thanks.
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Amy Cottrell, Alumni

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Hi, Florin - I just took care of those. Have a nice day! :)
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Florin Demian

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Thanks a million Amy!
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vandelay

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Hi, I hope you see this: please remove this spam post:
https://getsatisfaction.com/nokia/top...
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Amy Cottrell, Alumni

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Hi there,

Thanks for reporting this to us. I just took care of that spammer!

Have a nice day,
Amy
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Jeff Vyduna

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Hi. The 9 most recent entries on ours are spam as well.

http://getsatisfaction.com/polleveryw...

Can we get these removed? Why doesn't GS just have a "report spam" button?
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Amy Cottrell, Alumni

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Hi Jeff,

I just removed the spam and banned those users. I'm sorry for your frustration and thank you for the button suggestion. Our engineers are working diligently on new measures for preventing spam. In the meantime, we are always happy to remove it for you should this happen again!
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Andrew Zentner

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Hello Amy,

Both posts by by Jhon Thomas on http://getsatisfaction.com/mimoco/top...

are spam. Thanks for your help.

Andrew
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Amy Cottrell, Alumni

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Thanks, Andrew. I just took care of those and banned the user.
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Florin Demian

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Hi Amy, there is one post in our BannerSnack community which contains some sensitive information. The user didn't know that he is posting into a public forum. Could you please remove the username and the password from the following post:

http://getsatisfaction.com/bannersnac...

Thank you.
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Amy Cottrell, Alumni

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Hi, Florin - I just took care of that. Thanks! :)
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Florin Demian

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Thank you very much Amy! Have a wonderful day!
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Florin Demian

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Hi Amy, we have another post where sensitive information has been posted. Could you please remove the credit card details from the following post:

http://bit.ly/zmuHW5

Thank you for your support.
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Amy Muller, Co-founder

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Yikes! Just removed those details.
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Florin Demian

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Hi Amy, our PhotoSnack and BannerSnack community contains lots of SPAM posts. Is there something you can do to help us to get rid of them ? Thanks.
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Amy Cottrell, Alumni

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Hi Florin,

Yikes, you did have quite a bit! I just went in and cleaned up the spam, banning the users who posted it. If you see anything else, please let us know and we'll take care of it.
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Florin Demian

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Hi Amy, thank you so much for helping us. Have a great day!
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Florin Demian

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Hi Amy, we have a post which contains sensitive information. Is there anything you can do to edit it? Thank you.

https://getsatisfaction.com/tubesnack...
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Amy Cottrell, Alumni

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Hi Florin - I removed the sensitive information from that post. If you need anything else, please let us know! Thanks :)
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Florin Demian

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Thanks a lot Amy! Keep up the goof work!
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ashish tewari

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http://getsatisfaction.com/biowaves hiii please remove spam here as well the " idea" topic please
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Amy Muller, Co-founder

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Idea topic removed. Are there other spam topics? If so, can you give me links to the specific topics you want removed? Thanks!
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ashish tewari

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Thanks a million Amy :)
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Amy Shelton

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Hi.

I have a spam comment from 3textmessage on this topic: https://getsatisfaction.com/mycustome...
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Caty, Employee

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All done! Thanks for reporting it!
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Amy Shelton

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Thank you! :-)
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Demetri Karagas

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Hi,
Our community (https://getsatisfaction.com/sitesimon) just got hit with two spam posts from user Hammer25. Can you please delete?
Thanks,
Demetri
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Amy Cottrell, Alumni

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Hi,

I just took care of those posts and banned the user. Thank you for reporting this to us!

Have a nice day,
Amy :)
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Andrew Zentner

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Hi Amy,

Post by Tia Wells (https://getsatisfaction.com/mimoco/to...) has a valid question but an image that looks like it leads to virusland. Are you able to just remove the image? If so great and if not then please remove the whole thing. Thanks!

Andy
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Caty, Employee

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All taken care of! I just removed the image... the post is still there. :)
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Andrew Zentner

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Whooosp Thanks Caty!
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removed

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I WANT TO BE REMOVE FROM YOURE SITE ASAP ITS 434AM ON DEC 17-2012 I DONT WANT OR NEED THIS SITE FOR ANYTHING I PUSH THE WRONG BUTTON AS I SAID BEFORE I HAVE HAD 5 STROKES AND IM WITH HOSPICE IM TERMINALLY ILL AND SHAKE ALOT I HAVE TERMORS SO I GET MIXED UP ON THE COMPUTER IM NOT GOING TO TOUCH THE COMPUTER ANYMORE I WILL HAVE MY HOSPICE DO IT FOR ME I SEEM T HIT WRONG BUTTONS AND DONT KNOW WHAT IM DOING SO PLEASE TAKE ME OFF YOURE MAILING LIST AND WHATEVER ELES I MIGHT HAVE DID I JUST SEE FREE THAN ITS A BAIT AND SWITCH THEY SAY FREE THAN YOU GET A BILL QWELL NO THANK YOU HAVE A MERRY XMAS SORRY FOR THE CONFUSHION TATIANA
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Amy Cottrell, Alumni

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Hi there - I will delete your account right now. Sorry for any confusion.
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Camilla

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Official Response
Hey everyone

I just wanted to provide an update to this topic. Since this topic was created, we have actually updated our Free plan to include one Management seat. You can now remove spam and moderate content without having to come through our community.

To create your Management seat, an admin to the community can log into the admin section and enable a Management seat. The user with a Management seat enabled will then see moderation tools on all topics in their community.

Let us know if you have any questions!
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AdrianMoza

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Hi,

Can someone from get satisfaction team please remove the last post from this topic: https://getsatisfaction.com/snacktool...
We would very much appreciate it, thank you.
Post: "Upload your PDF on www.yumpu.com"
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Camilla

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Hi Adrian

We recently enabled one Management seat on all of our free plans. I do see that no one in the Snacktools community has this role in the community yet. Admin to the community can mark off one user as holding the Management seat, which would then allow that person to moderate content. In your community, the only listed admin has the user name 'Snacktools.'

I am happy to remove this reply for you, but in the future we do encourage you to set up the Management seat.

Let me know if you have any questions!

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