Search query report

  • Idea
  • Updated 1 week ago
  • Implemented
I would like to have the facility to understand what customers are searching for. This will drive a better customer experience and ensure that we are using tags to bring back the correct answers for their searches.

Look forward to hearing your feedback.

Paul
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Paul Hopkins

  • 1,004 Points 1k_badge_2x_thumb
  • feeling this is a gap in the product

Posted 4 years ago

  • 7
Photo of Roland Tanglao

Roland Tanglao, Champion

  • 4,684 Points 4k_badge_2x_thumb
yes i too would like an admin page as well as an API so see what customers are searching for! great idea!
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Paul Hopkins

  • 1,004 Points 1k_badge_2x_thumb
Is there any update to this functionality?
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Morgan Sherwood

  • 34,920 Points 20k_badge_2x_thumb
Unfortunately no, but this is something I've been begging for.
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Joseph

  • 194 Points 100_badge_2x_thumb
A 'Search Term' report would be extremely valuable for refining FAQs and improving assignment of tags.
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David Rowley, CTO

  • 24,058 Points 20k_badge_2x_thumb
Official Response
This is available in our Advanced CHA offering.