Should Get Satisfaction add a screen capture feature ala Jing or Skitch to the feedback widget

  • Idea
  • Updated 2 years ago
  • Not Planned
We are constantly getting requests from the developers for screenshots of bugs that we our our users identify during development. It seems that when the user clicks the feed back widget that they should be prompted to "Take a Screenshot" and then have a text box within the screenshot to describe their problem.

Matthew

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Posted 2 years ago

  • 6

Caty, Employee

  • 946 Posts
  • 104 Likes
I think this is such a cool idea. Thanks for sharing! Looking forward to hearing feedback from others!

Caty, Employee

  • 946 Posts
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Hello there! Our product team reviewed this idea in our latest feature request meeting, and though it would be a great feature for providing feedback on a web-based product it likely wouldn't be relevant for the majority of communities using our platform. That said, it's not in our current plan but I will definitely update this thread if it changes. Thanks!

punodostres

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I'm curious, why is it not relevant for the majority of your communities?

Stephanie, Community Support Manager

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Hi Pundostres,

Great question. While this idea is relevant for customers who use web-based apps or games, our customer range is much broader than that. We also have a bunch of offline-based companies that use GS who wouldn't have a big use case for this feature. Since it would only apply to a subset of our customers, it's not on our current roadmap. Currently, we're working on redesigning and rebuilding our application and then we'll be adding features that can be used by all communities across the board.

I hope that helps clarify things a bit more! Just because this is marked as unplanned doesn't mean it won't ever be implemented, it's just not planned because of the reasons listed above.

Sergio

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Use the feedback widget to optionally take a screenshot or allow the user to point directly on the page what does the feedback relate to.

This reply was created from a merged topic originally titled
Screenshots and point on screen tool.