Should Get Satisfaction add a screen capture feature ala Jing or Skitch to the feedback widget

  • 0
  • 6
  • Idea
  • Updated 5 years ago
  • Not Planned
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Community clean up

We are constantly getting requests from the developers for screenshots of bugs that we our our users identify during development. It seems that when the user clicks the feed back widget that they should be prompted to "Take a Screenshot" and then have a text box within the screenshot to describe their problem.
Photo of Matthew


  • 120 Points 100 badge 2x thumb

Posted 5 years ago

  • 0
  • 6
Photo of Caty

Caty, Alum

  • 43,322 Points 20k badge 2x thumb
I think this is such a cool idea. Thanks for sharing! Looking forward to hearing feedback from others!
Photo of Caty

Caty, Alum

  • 43,322 Points 20k badge 2x thumb
Hello there! Our product team reviewed this idea in our latest feature request meeting, and though it would be a great feature for providing feedback on a web-based product it likely wouldn't be relevant for the majority of communities using our platform. That said, it's not in our current plan but I will definitely update this thread if it changes. Thanks!
Photo of punodostres


  • 62 Points
I'm curious, why is it not relevant for the majority of your communities?
Photo of Stephanie

Stephanie, Alumna

  • 26,854 Points 20k badge 2x thumb
Hi Pundostres,

Great question. While this idea is relevant for customers who use web-based apps or games, our customer range is much broader than that. We also have a bunch of offline-based companies that use GS who wouldn't have a big use case for this feature. Since it would only apply to a subset of our customers, it's not on our current roadmap. Currently, we're working on redesigning and rebuilding our application and then we'll be adding features that can be used by all communities across the board.

I hope that helps clarify things a bit more! Just because this is marked as unplanned doesn't mean it won't ever be implemented, it's just not planned because of the reasons listed above.
Photo of Sergio


  • 92 Points 75 badge 2x thumb
Use the feedback widget to optionally take a screenshot or allow the user to point directly on the page what does the feedback relate to.

This reply was created from a merged topic originally titled
Screenshots and point on screen tool.

This conversation is no longer open for comments or replies.