sorting posts (within a thread) chronologically

  • Idea
  • Updated 3 years ago
  • Not Planned
I can't find a way to remove the "reply to this post" links in GS, so that only "reply to thread" is available. As it works, now, it's incredibly difficult to know what's new—you pretty much have to read every post and all its replies to find the ones, potentially way up in the list, that're newer than ones you've already read, further down the list. A straight list of posts, in chronological order, would be much more efficient for CS'ers scanning for new posts. (I realize the Management View can be sorted by "last activity," but that only gets you into a thread. I'm looking for individual posts, within a thread, to be sorted chronologically.)
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DBrown

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  • having trouble using this UI

Posted 5 years ago

  • 10
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Ki, Champion

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I'm not sure exactly what your question is - can you help me out a bit maybe with a screen shot that shows the problem you're experiencing?
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DBrown

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It's hard to get a screen shot, as the post times change to "1 day" after a certain amount of time. (That makes it even harder to determine the order in which they were posted, but that's a separate complaint.)

Imagine, though, an active thread, in which several people are conversing, some by replying to individual posts ("add a comment") and some by replying to the entire thread ("reply to so-and-so's question").

You can end up with posts that need to be read and dealt with that appear out of order, something like this:

question      (12:00 pm)
comment 1 (12:15 pm)
comment 2 (12:16 pm)
comment 3 (12:17 pm)
reply 1 (12:05 pm)
comment 1.1 (12:10 pm)
comment 1.2 (12:20 pm)
reply 2 (12:06 pm)
comment 2.1 (12:07 pm)
comment 2.2 (12:08 pm)


If I could disable the "comment" links, at least "reply to thread" would be the only way to add to the thread, and all the comments would be in chronological order.

I hope that makes a little sense.

(By the way, I had to edit this post 5 or 6 times to get it right, because there's no preview. I know, that's a separate complaint.)
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cdenesha

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Hi DBrown! I'm also trying to figure out how to see the last posts written for a topic - I think your explanation of the problem is good. It should be easier to see just what the last comments are without having to read the entire thread again.

Unless there is an option I'm missing? I cannot find any personal preferences to change.

chris
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DBrown

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Thanks, Chris!

I'm really struggling with the GetSatisfaction usage model; but it's what we've chosen, at least for now, so I'm just trying to minimize the time I spend on "process" in order to maximize the time I can spend doing the actual work of reading and responding to new posts.
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DBrown

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Sorry it's so big, but here's a real-world example, though it's not as explicit as my mockup. :)

order shown: 9 hrs, 8 hrs, 5 mins, 9 hrs, 9 hrs, 8 hrs
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Hop Hop

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Got your question reading it once. Am I a genius??? That's what has been bothering me with GS, too.
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miz_ginevra

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I'm sorry that you seem to be having so much difficulty with Get Satisfaction lately. I know it's frustrating, but I think you'll see more improvements every week going forward. Thanks again for being patient.
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Roustem Karimov

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I have the same problem and many of our users complain about this as well.

We just started using GetSatisfaction a few days ago and there are some good features that we like.

However, if we cannot find a way to figure this problem out then I am not sure how long we would be able to use your product.

In a large thread with many replies and comments it is really difficult to keep up. GetSatisfaction brings the recently modified (replied to) topic to the top, but then I have to spend a lot of time to find the new reply or comment.
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miz_ginevra

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I think I understand now - thanks for adding that detail. I'm going to ask someone from our product team to take a look at this one.
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Geysa

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Folks, I'm going to go ahead and change this topic from a question to an idea, because we've actually been discussing changing the way we display replies. I believe there's tremendous value in seeing threaded comments, but after a certain point, it makes following the conversation extremely hard.

So we're considering creating an option for the reader to choose between threaded comments and chronological comments - that way we let each reader use whatever makes most sense.

We're currently working on a couple of other initiatives, so it may be a while before we can implement this change, but it's certainly something we want to do. Stay tuned!
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DBrown

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When—note that I didn't say "if" ;-) —you implement this option, please make sure it ignores the difference between replies and comments: all the posts in a thread have to be listed chronologically, or it'll be pretty much useless. (The fact that you have two different ways to post in a thread is the cause of the current jumbled mess.)

Oh, and I'm hoping "a while" means like "a week from Tuesday."

Thanks!
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cdenesha

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TIP: If you know you are going to be following a topic, turn it into an RSS feed. At the top right is a Share/Follow box, under Follow is Subscribe via RSS.

I'm in Safari right now - when I tried it just now everything was sorted chronologically! Unfortunately only the last 10 items of the past are shown (I tried it on that big thread we all know about) but new stuff should come in ok.

I think I'll try sending the feed to NetNewsWire..

chris
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cdenesha

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It didn't work as well in NNW. In Safari you can click 'Read More' and it'll send you directly to the link.

What is your opinion - should I post this TIP to the big post I referred to above?

chris
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MarkJaycee

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Well .. The company who's board I am on WIND MOBILE just started using this service a week ago and I noticed this problem right away (along with a few others).

I noticed that there has been no movement for 11 months on this and it still says UNDER CONSIDERATION.

Any updates ?
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missB

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IF we have hundreds of replies and comments mixed in a post its rather impossible to find what is new :( Any updates?
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Fylde Council

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Im struggling to find out whats new in large posts too,

Sometimes the comments on posts cause confusion, but I also think in principle they work as sometimes you want to comment on a comment not the actual post.

Any advice on how to manage the post below would help as we are struggling here.

http://getsatisfaction.com/fylde/topi... this thread is a nightmare to manage,
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Amy Muller, Co-founder

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Hi Fylde Council -- you hit the nail on the head when you said "but I also think in principle they work as sometimes you want to comment on a comment not the actual post." That's the point of the comment field. The "comment" is meant to be just that -- a comment on a particular "reply", not necessarily on the original "topic". So the way the hierarchy works here is this:

Topic
Reply
Comment
Comment
Reply
Reply
Reply
Comment

Etc.... So if Comments were chronological, they would be out of context from the reply they're meant for which I guess means they'd just be another reply. So I guess the real question is - should there even be comments? Or should there just be a Topic with a bunch of chronological replies?
Or maybe there could be a mechanism that would jump right to the most recent item posted in a topic?
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Amy Muller, Co-founder

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I had some indentions in my topic-reply-comment hierarchy that were not preserved when I posted this reply. So I'll try a different visualization:

Topic
>Reply
>>Comment
>>Comment
>Reply
>Reply
>Reply
>>Comment
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Fylde Council

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Hi Amy, whatever your tech guys have done to my post (http://getsatisfaction.com/fylde/topi...) by restrcting it to only recent ocmments has worked really well,

Please pass on my thanks!

Great soloution.