Suspend button obscured / hidden on lower resolutions

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  • Updated 2 weeks ago
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Hi everyone, :)

Our moderators have reported that the ban button is missing for them.  It turns out that the suspend button can get partially obscured or completely hidden if the person being suspended has social links and/or a tagline on their profile.

For example, this is what my moderator sees at 1024x768 (user details removed for privacy).  You can see their tagline has been cut off, and the suspend button is not visible.




It's not limited to lower resolutions, here's what I see at 1920 x 1200:



The ban button is visible at the far right, but is partially obscured.

I've been able to reproduce this on Chrome, Firefox, and Opera, with and without browser extensions.  If you want to reproduce this for yourselves, my profile should also be affected by this issue.

We're seeing a fair amount of spam lately (they've started posting their spam as support questions to avoid detection), I'm hoping we can arrive a solution for our moderators aside from "buy a 4k monitor".

Thanks! :)
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Jon

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Posted 2 weeks ago

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Drew C., Champion

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I reported this over a year ago... you should try to use the console on an iPad. It's worse.
https://getsatisfaction.com/getsatisfaction/topics/some-users-profile-information-is-hidden-in-the-m...

Maybe you'll get some traction.
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Pranab, Employee

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Thanks for informing us! We are working on the fix and we will let you know once we release the fix.

-Pranab
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Drew C., Champion

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While you're there, please take a look at the console view on an iPad or iPhone. There's no way to edit or remove a topic (namely spam) because the ellipsis button isn't visible.
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Pranab, Employee

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If possible, can you please attach screenshots and URL?
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Drew C., Champion

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It's easier if demonstrated than by screenshots. Surely someone nearby has a tablet or other mobile device and can login to any community console and can attempt to use the site as a community manager or moderator would.

I'll see what I can put together though.
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Drew C., Champion

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Here are screenshots from my iPad. The behavior is identical on my iPhone. Using Safari on both.

Here you can see that the "apps-menu" buttons are present on the left side. On the right side, everything next to the edit button is unavailable.


Sliding the view over to the side a little bit doesn't help and leads to this view. The buttons are missing and now there's a gap between the conversation-overview box and the conversations list/column. The fixed placement nature of the overview box seems to the the problem here.
(Edited)