Unable to import topics into Zendesk.

  • Problem
  • Updated 2 years ago
  • In Progress
We are having trouble importing topics into Zendesk. Everyone on the team is getting the message: "We couldn't create the ticket".

Did something change?

Caroline

  • 13 Posts
  • 1 Like

Posted 2 years ago

  • 2

Jenn Lin, GetSat Alumni

  • 529 Posts
  • 19 Likes
Hello Caroline,

I know Zendesk is moving to HTTPS connections in a staged roll out. You may need to update the integration to use HTTPS. Nothing has changed on our side.

What community is this? Want me to take a look at the admin section for you?

Jenn

Caroline

  • 13 Posts
  • 1 Like
Sure, any help is appreciated. The community is Webs.
http://www.getsatisfaction.com/webs

Thanks!

Jenn Lin, GetSat Alumni

  • 529 Posts
  • 19 Likes
Thanks Caroline.

I made a small change to the Zendesk integration for your community. I change HTTP to HTTPS. Can you give it a try now?