User with account problems

  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi,

I've got a user Spjs123 in our LittleBigPlanet Community who appears to be having some account problems. He's unable to do anything in the LBP forum (post, reply, etc), and gets a permission error when he does.

I've checked and verified that his account is not suspended from the community. I had him try to post in another forum to see if that is possible, but he said that it also fails. I also had him try the usual browser-related fixes (restart, dump cache/cookies/etc) without success.

The issue showed up about 15 minutes ago (as of this posting).

Thoughts?

Talasea, Champion

  • 59 Posts
  • 1 Like

Posted 2 years ago

  • 2

Spjs123 #2

  • 0 Posts
  • 0 Likes
Thanks for posting this Talasea.

But if it's a problem that can't be fixed, i'll just use this account then.

Talasea, Champion

  • 59 Posts
  • 1 Like
No worries; we'll get it sorted out. :)

Piotr Biegaj, Turner of Cogs

  • 37 Posts
  • 5 Likes
Hey Spjs and Talasea,
Sorry to hear, i was just poking around in the database and I couldn't find anything that would imply that Spjs account is banned or anything like that. Spjs what browser are you using? Also (I'm guessing the answer is yes to both but...) are you using the same browser when you log into both accounts? There is something strange here and I want to make sure we fix it.

iamgoofball

  • 0 Posts
  • 0 Likes
Check the IP usage of the account. Someone might of broken into SPJS's account, and the system automatically blocked anyone from posting due to it.

Talasea, Champion

  • 59 Posts
  • 1 Like
Not a bad idea. Spjs, i think you mentioned you use gmail, right? When you log into it from a browser, you can check last usage in the lower right side of the page (under "details"). Be aware that if you connect to it with a phone as well, that might show up as "IMAP" instead of "mobile" (all depending on how it's getting its mail, etc). Also might want to inquire from your sibling(s) if they've been playing games. >_>

Fennimoe

  • 0 Posts
  • 0 Likes
I love the mood of the employee... "I'm splorin' issues"! HAHA!!

Talasea, Champion

  • 59 Posts
  • 1 Like
:D

Gives Piotr the secret developer hi-five

Piotr Biegaj, Turner of Cogs

  • 37 Posts
  • 5 Likes
Slaps back cause that's how we do 8:-)

iamgoofball

  • 0 Posts
  • 0 Likes
*hugs the writer of codez, and then asks about if he did actually check the ip adresses using the account*

Piotr Biegaj, Turner of Cogs

  • 37 Posts
  • 5 Likes
I haven't checked the IP because depending on your ISP your IP may change. I can double check, I held off since I hadn't heard back from Spjs regarding his/her browser and version. Is the problem still going on?

Talasea, Champion

  • 59 Posts
  • 1 Like
Thanks for keeping tabs on this. I've not been able to get anything more substantial (which is very unusual for him: he's usually always on here).

Anyway, we'll wait and see when he does. :|

Spjs123 #2

  • 0 Posts
  • 0 Likes
Oh, i wasn't getting any E-Mails, that i didn't know this topic was getting replied to.

Yes i use GMail, but not for this account, so i only get notifications from the topics i replied to with the other account, it's fine though. I'll just use this and make it my account.

Talasea, Champion

  • 59 Posts
  • 1 Like
@Spjs: So...do you want to continue to try to figure out what the issue is, or shall we close this? :|

Spjs123 #2

  • 0 Posts
  • 0 Likes
Just close it, i'll use this account.

Talasea, Champion

  • 59 Posts
  • 1 Like
I am perplexed, but ok: that's your decision.

Talasea, Champion

  • 59 Posts
  • 1 Like
Just going through some old tickets. This can be closed as it's no longer relevant (Can be marked as "Solved"; I believe the user managed to get his account back).

Thanks!

Caty, Employee

  • 946 Posts
  • 104 Likes
Oh man, I'm doing the same thing right now! :) You must be reading my mind. Thanks for the update!

This conversation is no longer open for comments or replies.