What if a moderator is abusing the participation suspension tool?

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If I think there's a moderator within a Get Satisfaction community who's abusing the new participation suspension tool, is there anything Get Satisfaction can do about it?

Morgan Sherwood

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Posted 3 years ago

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Caty, Employee

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Get Satisfaction's Participation Suspension feature was built with both the company and community member in mind. In order to use the feature, the company must supply a valid email address that is then in turn exposed to the community member if they are suspended, along with a personal message from the company explaining the suspension. The community member can then contact the company directly to discuss a path toward resolution.

As a service provider, we do have a vision for how we'd like for our software and platform to be used, and we've outlined this vision in the Company-Customer Pact and our own Community Guidelines. Though we strongly encourage companies to behave in the spirit of these recommendations, and we do offer a ton of training and education around community management, it's really not our place to dictate how companies choose to moderate their community. Get Satisfaction can really only enforce the behavior outlined in our Terms of Services agreement. If you feel that you've been wrongly suspended in a community, the best course of action would be to reach out to that particular company to resolve directly.

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