Why can't GetSatisfaction find itself in the search.

  • Question
  • Updated 7 years ago
Archived

This conversation was archived and is no longer visible to community members.

not getting satisfaction @getsatisfaction as their search appears borked and can't find link for help/support for itself
Photo of Scott Fleckenstein

Scott Fleckenstein, Champion

  • 27,924 Points 20k badge 2x thumb

Posted 7 years ago

  • 1
Photo of Scott Fleckenstein

Scott Fleckenstein, Champion

  • 27,924 Points 20k badge 2x thumb
Hi Xolotl,

Sorry to hear your initial navigation experience sucked. The problem is that we refer to ourselves as "Get Satisfaction" rather than "GetSatisfaction"; Our current search doesn't squish words properly. Luckily, we've got some outside help solving the problem for us, and I would expect these issues to go away in a week or two. Me and the other developer here will be at RailsConf next week, so best bet is that we will make these changes after we get from our working vacation :)

Thanks for pointing this out, though; It's frustrated several people now, including our Chief Community Officer, Amy.

-Scott
Photo of Nate Angell

Nate Angell

  • 140 Points 100 badge 2x thumb
Thanks, that clears that issue up, tho I think just putting a "Help" link on the site globally would be a good addition as well. It's a bit non-intuitive to search for help on the site one is using.

Unfortunately, it actually also seems that search is not working for me at all, see: http://getsatisfaction.com/satisfacti...
Photo of Scott Fleckenstein

Scott Fleckenstein, Champion

  • 27,924 Points 20k badge 2x thumb
I agree about the link: We used to have one but it looks like it got removed. I'll see about getting it put back in.
Photo of Christine Herron

Christine Herron

  • 350 Points 250 badge 2x thumb
Yes, me too! I'm another of those lazy folks that leaves out the space. It does make fuzzy search much more complicated though...which is why Google has spent so much money on fuzzy search. I'm psyched to hear that we will be able to do it soon!
Photo of bag manufacturer

bag manufacturer

  • 100 Points 100 badge 2x thumb
i am a new comer

i find this website from google Search Engineer

The website is very interesting
Photo of Eric Suesz

Eric Suesz, Champion

  • 69,074 Points 50k badge 2x thumb
Thanks, bag manufacturer.