Why does "the token URL has not been whitelisted" message display when trying to signup or log in?

  • Question
  • Updated 2 years ago
  • Answered
I keep getting The token URL or xdReceiver has not been whitelisted when trying to sign up from FB, google and twitter. Whats up?
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Todd Harris

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Posted 5 years ago

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Karun Rajasekharan

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Having the same problem with getsatisfaction.com/virima ( virima.com domain.)

Could you add us to the whitelist as well?

thank you

Karun
[personal information redacted]
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Ki

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Yep! It's been done.
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Karun Rajasekharan

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Thank you! That was a fast turnaround.
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Angie Alaniz

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Thank you Ki Rubin :)
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Brian Kuepper

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From our community: community.mindflash.com

If you click on log-in, then "Click here if you already have a Get Satisfaction account" and select any of the options except for Get Satisfaction (google/facebook/etc...) you will receive the following error if you try to login using them:

"Click here if you already have a Get Satisfaction account"

Any ideas?

Thanks

This reply was created from a merged topic originally titled
Unable to login.
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Adam, Champion

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Hi Brian. The 3rd party login options should be working now, but let me know if anything else comes up.
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Léon van Berlo

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I'm experiencing the 'whitelist token' error a week after the site was up and running....
(support.bimserver.org)
Any ideas?
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Ki

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So sorry for the delay, Léon - you should be all set now.
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Angie Alaniz

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adam.alley please take a look
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Ki

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Hi Angie. Your cname has been whitelisted, are you still getting an error message?
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Angie Alaniz

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I'm not but other are, just making you aware of it. :D
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Ki

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I'm sorry, Angie, but I don't understand - are other users in your community receiving this error message? Could you elaborate on what the issue that you or others are experiencing is so that I can help, please? Thank you.
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Thai Tran

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We run a Getsatisfaction forum at feedback.lightbox.com

When our users try to login with Facebook or Twitter, they get the error:
The token URL or xdReceiver has not been whitelisted

When our users try to login with Google, they get the error:
Invalid argument: token_url domain not in whitelist

This reply was created from a merged topic originally titled
The token URL or xdReceiver has not been whitelisted on feedback.lightbox.com.
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Adam, Champion

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Hey Thai. Sorry for the inconvenience! That should be taken care of now. Thanks for your patience.
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František Hába

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Hi,

I am not able to log in via Twitter, Facebook and Google at http://community.phonegap.com, it throws error “The token URL or xdReceiver has not been whitelisted”. What am I doing wrong?

This reply was created from a merged topic originally titled
The token URL or xdReceiver has not been whitelisted.
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MOLO

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Hi,

I have the same problem. Could you please add http://support.molo.me to whitelist as well. =)

Thanks a lot
^0^
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Adam, Champion

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Hi there. I've taken care of that. Apologies for the inconvenience.
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mbisdanishboy

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"The token URL or xdReceiver has not been whitelisted" I am getting the same thing. I am setting up this site. if I click on facebook, twitter. etc.. nothing works just this message. FIX THE DAMN THING!
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Ki

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I'd be happy to take care of this for you if you'd please provide us with the url for your Get Satisfaction community.
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mbisdanishboy

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is this site http://bluesouldesigns.com/theblocktv... see and I have it underneth the "theme my login" on wordpress" and I can't figure it out I did everything right.
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mbisdanishboy

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on the RPX Janrain Engage. I am using a plugin on wordpress and using "theme my login" on the site above and nothing is working. I want my viewers to login with other options.
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Ki

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That link you posted is not a valid link. I'm not sure where you're seeing that error message, but this thread is used for users who have communities set up with domain aliased Get Satisfaction communities. In order for me to be able to help you, I'll need the url of the Get Satisfaction community that you are in the process of setting up.
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mbisdanishboy

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Well I am switching the domain to "theblocktv.com" the plugin brought me here. so, I have no idea what's happening. "the url of the Get Satisfaction community" I don't know what that is and I signed in threw Twitter.
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mbisdanishboy

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forget it. I'll use another plugin!
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tony

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Excuse me?
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ysth

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community.servola.org and community.shiftboard.com need to be whitelisted, thanks.
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Adam, Champion

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Hi there. I've taken care of that.
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Chad Dressler

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We configured a new domain alias, which broke our FastPass integration and we started getting errors like "The token URL or xdReceiver has not been whitelisted". From reading other support threads, I gather this is a manual configuration that needs to be done by GetSatisfaction.

Can you whitelist: feedback.meyouhealth.com?

We have the domain alias turned off for now until we get whitelisted.

This reply was created from a merged topic originally titled
Need domain added to Janrain whitelist.
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Adam, Champion

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Hey Chad. I've taken care of that.
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mbisdanishboy

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see my site http://theblocktv.com/login it's not working!!! fix it!
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Ki

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We'd love to help you if we could, but we are not the company that provides that plugin. We are Get Satisfaction. A lot of companies use our site to connect with customers and help resolve customer-service issues. Here is a short video that explains in more detail who we are. I hope this helps.
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Ryan Bonham

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Hi,

Can you please add community.transparent-tech.com to the whitelist as well.
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Ki

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Yes - it's been added!
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Ryan Bonham

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Thank you very much. Great support.
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Ki

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: )
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AcuRite

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I am also receiving this message for support.acurite.com - what do I do?
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Ki

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I've added that domain for you, so you should be all set now.
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mbisdanishboy

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my bad. I didn't add "theblocktv.com" to the domain list. it all works now. I guess a glitch in RPX.
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Elliott Edwards

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I just upgraded to a "Connect" account and set up a domain alias. Now when i go to log in via my google credentials (which worked fine up unto that point), i get a "Invalid argument: token_url domain not in whitelist" message. Some context here indicates that this is a Janrain based whitelist?

It should be reproducible by navigating to http://support.hachisoft.com and trying to log in via the "google" tab.

Is it possible that this is just a pending refresh?

Without this, I am unable to log in to my get sat community...which is not encouraging after shelling out for the next tier of service...

This reply was created from a merged topic originally titled
Why isn't my new domain alias whitelisted for janrain?.
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Aditya

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Unable to submit feedback to our widget gives the following error.
The token URL or xdReceiver has not been whitelisted

https://login.getsatisfaction.com/twi...

Please can you add our url www.mypuja.com to the Janrain Whitelist.

This reply was created from a merged topic originally titled
Unable to post feedback.
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Ori Wallenstein

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I got the same problem for http://community.mhcampus.com/mcgrawh....

Trying to login using FB I get "The token URL or xdReceiver has not been whitelisted".
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Ki

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Hi Ori. I've added that cname for you, so you should be all set now. If you have any trouble, please let me know!
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Shane Rice

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We recently created a CNAME for our GetSatisfaction community, and we are seeing the token_id error when users are attempting to login. Can we get our CNAME (for AppRiver) added to the whitelist in janrain? Thanks!

This reply was created from a merged topic originally titled
CNAME token issue for login.
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Adam, Champion

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Hey Shane. I've added your CNAME to the whitelist. Thanks!
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Shane Rice

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Thanks Adam, working like a champ now!
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Louise

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We're seeing the same error for info.ongo.com. If we could be added to the whitelist it would be much appreciated!
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Adam, Champion

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Hi Louise. I've added info.ongo.com to the whitelist, so you should be all set now. Thanks for reaching out.
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Louise

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And thank YOU for the super-fast resolution!
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Telnor

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Hi, We are seeing the same error for telnorsoluciona.telnor.com. We would appreciated very much if you can add us to the whitelist thanks
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Adam, Champion

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Hi. Of course - I've gone ahead and added your domain to the whitelist.
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Telnor

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Thanks a lot that was really fast :)
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Angie Alaniz

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This topic is NOT in regards to BC.
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Ki

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Angie, I'm sorry, but I'm not clear on what it is that you need help with or have a question about. If you could please provide us with some additional explanation of the issue you're experiencing or the question you have, we'd be happy to assist.
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Scott Ryburn

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Please add community.sharesight.com to your whitelist. Thanks.
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Ki

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Done!
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Rhiannon Crain

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Please add feedback.birds.cornell.edu to your whitelist.

Thanks
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Ki

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Hi Rhiannon - I've done this for you. Please let me know if there's anything else we can help with!