Why does "the token URL has not been whitelisted" message display when trying to signup or log in?

  • Question
  • Updated 1 year ago
  • Answered
I keep getting The token URL or xdReceiver has not been whitelisted when trying to sign up from FB, google and twitter. Whats up?
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Todd Harris

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Posted 4 years ago

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Hi my domain name is www.mvproducers.com

and I'm getting the same error

The token URL or xdReceiver has not been whitelisted
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Ki, Champion

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Hi Arun. Can you give me the url of the Get Satisfaction community this is regarding?
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sharypic

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Hey, we have the same issue with community.sharypic.com
Thanks for your help !
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Ki, Champion

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Sure, Sophie - I've taken care of that for you.
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Russell Yermal

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Can you fix this for me? satisfaction.freeblogfactory.com is where I'm dev'ing, will move it elsewhere if I roll it out to production...
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Ki, Champion

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Hi Russell. I've added that domain to our whitelist for you. If you need another one added, please just post here again :)
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Nick Abbott

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Hello... we're having the same issue community.centrastage.com

any chance you can do the do please?

many thanks
Nick
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Adam, Champion

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Hey Nick. Of course - I've added your domain to the whitelist. Thanks!
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Nick Abbott

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Thank you!
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Gena Gilleland

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Hello, I need genagilleland.com added to your whitelist. Thanks
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Adam, Champion

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Hey Gena. I wasn't able to find a Get Satisfaction community associated with the URL you provided. Is there another service or company you're trying to contact?
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Eivind Hagen

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I need http://community.spaceport.io/ added to the whitelist, so that users can login with their Google account, Thanks.
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Ki, Champion

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I've done that for you, Elvind. Please let me know if there's anything else we can help with!
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dalind

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Hy,
please also add http://community.deltastrike.org/delt... to the whitelist. Login via Twitter and stuff is really nice.
Thank you.
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Ki, Champion

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Hey, thanks dalind :) We've added you to the whitelist - please let us know if there's anything else we can help with.
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dalind

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Hy. Thanks for that super fast response. Login is working again. Thanks and you're doing a great job!
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Ki, Champion

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Thank *you*!
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Mandy Lin

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Hi, pls add community.wondershare.com to your whitelist. Thank you.
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Ki, Champion

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I've added that url for you, Mandy - thanks for your patience!
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Miko Matsumura

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Yes I have this exact same problem on http://api.kii.com
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Ki, Champion

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Hi Miko. It doesn't look like you have a community with Get Satisfaction, which is what this topic is discussing. Is there another company or service you're trying to contact?
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Miko Matsumura

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janrain
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Ki, Champion

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It looks like Janrain has a community here, but I don't think there are any employees present in that community. Also, here is the link for their website. I hope this helps.
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Brent Godbehere

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Hi, can you please add feedback.joinvip.com to the whitelist so users able to use the other login methods. Thanks!
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Ki, Champion

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Hey Brent. I've taken care of this for you!
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Olly

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And another! Please can you add our new domain? Ta
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Adam, Champion

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Hey Olly. Should be good to go now. Thanks!
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Kasey Crosby

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Can you please add help.butte.edu to your whitelist? Thanks!
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Adam, Champion

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Hi Kasey. This should be taken care of. Thanks.
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Chris Mancil

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Hi GetSatisfaction

I need

support.zyamusic.com added the whitelist asap!
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Ki, Champion

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Done!
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Chris Mancil

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Oh my goodness thank you Ki!!!
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BrianW

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Please add community.cardlabcorp.com to the whitelist.
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Ki, Champion

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Hey Brian - I've taken care of that for you.
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Alvaro Durandal

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I have the same problem with cy-games.net... can you please fix it?
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Ki, Champion

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Hi Alvaro.This thread is used for users who have domain aliased Get Satisfaction communities. In order for me to be able to help you, I'll need the url of the Get Satisfaction community that you are in the process of setting up. Thanks!
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Michael Myles

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I am getting this error too, aimcrm.com...
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Adam, Champion

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Hey Michael. I've gone ahead and whitelisted your community's domain. I hoep that helps, and sorry for the error!
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admin

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Same issue as the entire page!

thefreshbeat.com
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Jenn Lin, Alumni

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Thanks for the report. I will add your domain to the allow list as soon as possible. However, the service is having some down time this morning so there will be a short delay. Thank you for your patience!
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Jenn Lin, Alumni

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Ok we are back! Can you tell me the community name? Thanks!
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Crezzas

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Hi, same issue for me as the entire page too. community.scalable.com
Thanks
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Jenn Lin, Alumni

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Hello Crezzas,

This has been fixed. Please give it another try.

Jenn
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Crezzas

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Thanks Jenn. Works pefectly
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rtripathy

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Recently integrated with janrain. My site name is allodias.com and I am also getting the same error.Can you please take care of that too.Thanks
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Jenn Lin, Alumni

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Do you have a Get Satisfaction community name? I wasn't able to find it from your URL.

If you need to contact Janrain about a non-Get Satisfaction issue, their support site is here:
https://support.janrain.com/home
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Vincent

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I'm getting this error now. How do I resolve it?

The token URL or xdReceiver has not been whitelisted
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Jenn Lin, Alumni

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I just fixed this for:
support.mhelpdesk.com

Is that your community?
Jenn
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Alistair

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Please do for community.nativeunion.com - very urgent as we have just started sending out our link to customers - why is this happening?
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Jenn Lin, Alumni

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Sorry for the delay, Alistair. Your community has been fixed.

Thanks,
Jenn
I have this same problem, why are you guys suddenly the gatekeepers on a website that seems to have nothing to do with you? I just want to sign into Obsidianportal.com with my google account as I've always done.
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Amy Cottrell, Alumni

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Hi,

The site has been whitelisted and should work for you now. Thanks for letting us know and I'm sorry for any inconvenience!
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Jeff Stoodley

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I have the same problem for feedback.greenheatpurification.com
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Amy Cottrell, Alumni

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Hi Jeff,

I took care of that for you! It should be working now. Let us know if you have any problems. :)
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Jesse Dorsey

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Hello, I am having this problem on feedback.glocal.com as well.
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Caty, Employee

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Sorry about that! You should be good to go now. :) Let me know if you have any other trouble!
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Ben Rush

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Same issue on support.worldelitesoccer.com/worldelitesoccer thanks
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Adam, Champion

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Hey Ben. Thanks for getting in touch. Everything should be taken care of now.