WYSIWYG Missing

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  • Updated 2 months ago
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Once I updated my OS to windows 10, my WYSIWYG disappeared. I've confirmed with my colleges who have Windows 10 and they don't have any problems. My computer was also completely wiped so my cache is cleared and everything. My main browser is Chrome. Any ideas?

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Amanda S.

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Posted 4 months ago

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Tanya, Official Rep

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Hi Amanda, I just wanted to confirm if you are on a touch screen PC or not? If not, have you tried another browser? This is has been reported to us with Win 10 in Chrome (it seems to be intermittent for some users). Our team is aware of this issue, but we have been unable to pinpoint why this only happens on Win 10 for users so this is still something we are investigating into.
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Amanda S.

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Hello, Tanya.

No touch screen. Firefox and IE works. For some reason I cannot get logged in on Edge. It puts me in a loop where it asks if I want to close the SSO pop-up. If I click yet, it takes me back to the log -in screen. If I click no, the message goes away, but the white page stays open and does not log me in.


Thank you for letting me know it's a known issue. I've tried clearing cache again, but nothing so far. Thank you!
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Roy

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Amanda, have you checked you have third-party cookies enabled in your browser(s)?

With a complete wipe install, these browsers may have been loaded in a default state where you specifically need to enable the third party cookie handling that GetSat often requires.
(Edited)
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Alishia

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I was also experiencing this issue with Chrome when I updated to Windows 10 (PC), around the same time that Amanda did. I switched over to Firefox, but as of today, my WYSIWYG editor is missing from Firefox as well. IE seems to work fine.

So far, I have cleared my cache, and completely restarted with no luck. We had some issues with our community loading last night and this morning. Now it loads fine, but when it does, it won't let us search or click anything. It just refreshes the page. I'm not sure if that's related to this at all, but thought it might be worth mentioning.
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Alishia

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UPDATE - The loading issue was my fault. I've been playing with the customization settings. I don't know what I did, but once I put some settings back, the loading issue stopped. LOL! But, the WYSIWYG is still missing.