Always gray ghost, Always "No trackers here"

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Version 2.5.2. Icon always gray and always says "no trackers here". Was working,all settings are good.

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Felix Shnir March 03, 2011 20:49

Hi bob, thanks for using Ghostery.

Could you please specify OS, version of Firefox, and a list of other addons installed? Thanks.

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Hi bob, thanks for using Ghostery. Could you please specify OS, version of Firefox, and a list of other addons installed? Thanks.

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bob March 03, 2011 21:34

H Felix,

Win 7 pro
FF 3.6.14
Ad block plus latest
febe latest latest
grease monkey
fast dial latest
key scrambler latest
webmail notifier latest
screengrab latest
wot latest

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- Felix Shnir March 04, 2011 19:56
  
  Bob, we'v heard of the issue, but have not been able to trace the source of it.
  
  Would you mind following the directions below and letting me know if this helps?
  - Uninstall Ghostery
  - open about:support and go to your profile directory by clicking on the button
  - Delete folder named ghostery
  - Restart Firefox
  - Install Ghostery
  
  Let me know if this helps?
  
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H Felix, Win 7 pro FF 3.6.14 Ad block plus latest febe latest latest grease monkey fast dial latest key scrambler latest webmail notifier latest screengrab latest wot latest

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bob March 04, 2011 21:28

Hi Felix,

That did not work,just always gray,says no trackers here.

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- Felix Shnir March 04, 2011 21:53
  
  bob, I'm really stumped here. At this point I either need to see whats happening on your machine (through remote desktop or something like join.me) or you may simply downgrade to 2.4.2 branch since it worked before?
  
  To downgrade, simply reinstall from here: https://addons.mozilla.org/en-US/fire...
  
  If you are available for a remote session, please let me know via email: felix@evidon.com
  
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Hi Felix, That did not work,just always gray,says no trackers here.

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bob March 04, 2011 21:54

Actually I'm on FF 3.6.15,NOT .14 sorry

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Actually I'm on FF 3.6.15,NOT .14 sorry

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bob March 04, 2011 22:04

downgrade did not work.Will try one by one disable of all other plugins.I that does not work,may try going ff back one.Don't make sense,was working.

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- Felix Shnir March 04, 2011 22:06
  
  Thats a solid plan. Let me know which addon is the culprit? Thanks!
  
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downgrade did not work.Will try one by one disable of all other plugins.I that does not work,may try going ff back one.Don't make sense,was working.

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bob March 04, 2011 22:12

all but ghost uninstalled.still don't work

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all but ghost uninstalled.still don't work

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bob March 04, 2011 22:16

went to download ff 3.6.14,and the stupid thing started working.

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went to download ff 3.6.14,and the stupid thing started working.

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bob March 04, 2011 22:30

reinstalled other plugins,ghostery still working.

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reinstalled other plugins,ghostery still working.

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bob March 05, 2011 04:21

FF 3.6.15 had to be the problem.But it suddenly started working on 15 so i don't know.But,15 was giving me other problems as well.I reinstalled ff3.6.14,and all seems well with ghostery 2.4.2,but it finds no trackers on yahoo.com.That is not right,as there are always a couple there.

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FF 3.6.15 had to be the problem.But it suddenly started working on 15 so i don't know.But,15 was giving me other problems as well.I reinstalled ff3.6.14,and all seems well with ghostery 2.4.2,but it finds no trackers on yahoo.com.That is not right,as there are always a couple there.

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Always gray ghost, Always "No trackers here"

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Always gray ghost, Always "No trackers here" Edit Subject

Always gray ghost, Always "No trackers here"

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