Content of the pop-up when clicking on the ghostery icon is invisible.

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When I click on the ghost(ery) symbol in Firefox 25.0.1 the pop up is visible for only a brief moment, then turns all white. I can still click on buttons etc but only blindly...

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Pete (Senior Communications Manager) December 19, 2013 14:24

Hi Dennis,

Thanks for using Ghostery!

Which version of Ghostery are you using? Also.. which OS/version?

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good solution! good solution! (undo)
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Hi Dennis, Thanks for using Ghostery! Which version of Ghostery are you using? Also.. which OS/version?

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Dennis Eckmeier December 19, 2013 14:51

Ghostery 5.0.6, Windows 7

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good solution! good solution! (undo)
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- This comment was removed on 2013-12-19.
  see the change log
- Pete (Senior Communications Manager) December 19, 2013 14:55
  
  Does this happen on every page you visit? After the initial page load.. if you refresh does the problem persist?
  
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- Dennis Eckmeier December 19, 2013 16:50
  
  yes
  
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- Pete (Senior Communications Manager) December 19, 2013 17:53
  
  can you try updating your Firefox? Current production is 27.. I can't replicate this using Windows 7, Ghostery 5.0.6 and Firefox 27
  
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- Dennis Eckmeier December 19, 2013 17:59
  
  I updated to 26 and the firefox website congratulates me to using the latest version. Problem persists.
  
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- Pete (Senior Communications Manager) December 19, 2013 18:02
  
  weird.. mine just updated to 27.. ok.. Well you are not alone.. I just got an email in from another user with the same issue. I'll post when I figure something out.
  
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- Dennis Eckmeier December 19, 2013 18:04
  
  Maybe it's because I am using a different language package. Deleting AdBlock didn't help either, btw.
  
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- Pete (Senior Communications Manager) December 19, 2013 18:07
  
  can you try creating a new Firefox profile to see if it still happens there?
  
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- Dennis Eckmeier December 19, 2013 18:51
  
  yes, still happens.
  
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- Pete (Senior Communications Manager) December 19, 2013 19:07
  
  ok.. I can 't replicate this anywhere.. I have forwarded to dev to see if they have any ideas.. I've tried on mac with and without mavericks.. Windows 7, 8 and vista Firefox 25 thru 27.
  
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- Eric P. Scott December 19, 2013 19:11
  
  FYI, Firefox 26.0 is the current Release version.
  Firefox 27.0b2 is in the Beta channel. Next update January 7-8, 2014.
  Next Release date February 4-5, 2014.
  
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Ghostery 5.0.6, Windows 7

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Pete (Senior Communications Manager) January 24, 2014 14:08

I passed this on to dev.. They requested some information on which Desktop Theme you are using?

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I passed this on to dev.. They requested some information on which Desktop Theme you are using?

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