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I’m
frustrated
Download isn't completed correctly
I installed Ghostery on two computers; one MAC and one Windows. I'm trying to install it on my laptop which is running IE8 and although I receive a dialog box that says "installation completed" I do not see the ghost in my toolbar, nor anywhere else. I do not have the >> to the right of the default icons either. When downloading, I also did not receive the boxes with the options to select or not. Why isn't ghostery downloading correctly and how do I get it to download correctly? I did watch the YouTube demo but still cannot find where the ghost is hidden.
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Alison, which version of IE are you using: 32 or 64 bit? I'm assuming you've tried restarting the system to see if it reappeared?Comment
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Alison March 24, 2011 23:23I'm using IE8 and the computer is 64 bit. I do receive the purple box which indicates who is tracking me, and the add ons show up in the Tools menu; but there is still no ghostery icon and no way to get into options or tell ghostery to block the trackers. By the way, I did restart IE immediately after receiving the box saying installation was successful.EditDeleteRemove
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Felix Shnir March 26, 2011 04:44This is indeed very odd. Are there any other addons or toolbars in your IE?EditDeleteRemove
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When I go to "manage Add-ons": the following show up in a list: Adobe shockwave; Google toolbar and sidebar; Microsoft XML DOM Document; Skype; and the ghostery (which I've disabled since it's not working properly.
I am not a computer tech (sorry to say my system administrator took care of all of this when I was working) but can follow instructions :-) I've tried moving the toolbar to see if there's more icons, but as I stated before, there are no >> to indicate additional icons that are hidden. I was going to download IE9, but I thought I read somewhere that Ghostery doesn't work well with the new IE9.-
Umm, well, seems its lost somewhere in the settings or set up. I'd recommend uninstall it for now, and we will have a new release for you in the next few days. Our apologies.
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CHAMP
