I’m disappointed
toerned December 10, 2011 21:25

Fail to login to Zendesk due to cookie protection.

For example at https://crashplan.zendesk.com/ when 'Cookie protection' is enabled login fails.
Using Firefox 8.0 and Ghostery 2.6.2. on Mac OS X 10.6.8.
When 'Cookie protection' is enabled, the login to zendesk is ok.

Now there are only two options:
1. Whitelist the zendesk.com domain
or
2. Disable all cookie protection.

Where I'd only wish to disable cookie protection for the zendesk.com domain.
1 person has
this problem +1
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  • toerned December 10, 2011 21:40
    Login url: https://crashplan.zendesk.com/access/...

    Firebug console does not list any errors.

    Ghostery's blocklog (extensions.ghostery.blockingLog in about:config) lists:

    Blocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7BzoPc2Vzc2lvbl9pZCIlMjI5MDc3MDI2M2RmZjZkNGZmNDQxOTc1NjllNTAxMTkiCmZsYXNoSUM6J0FjdGlvbkNvbnRyb2xsZXI6OkZsYXNoOjpGbGFzaEhhc2h7BzoKZXJyb3IwOgtub3RpY2VDOh5BY3RpdmVTdXBwb3J0OjpTYWZlQnVmZmVyIh5Zb3UgaGF2ZSBiZWVuIGxvZ2dlZCBvdXQuBjoKQHVzZWR7BzsHRjsIRg%3D%3D--40c895cc26e8a0eed2394ce7d73d5d88b2ab3a27 loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DiIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOhBzb3VyY2VfcGFnZSILL2hvbWU%2FOg9zZXNzaW9uX2lkIiU4YmY0NmUzYjRiZWExMDVhOGUwYWNjNjc0ZjU2OTViMjoQX2NzcmZfdG9rZW4iMXNtM2FlYktpVmIzZzNuWEFrcmszUkRmOFhPczJXcGFSa1h3SlNiVHdDdk09IhN3YXJkZW4ubWVzc2FnZXsAOg91cGRhdGVkX2F0bCsHN9DjTjoHaWQiFTZ4bmx3MTRrei1yb3NvOXQ%3D--9e776d72b8b6d0c8e47dc22360c02b7131930e5d loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DCIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOg9zZXNzaW9uX2lkIiVkM2I2NTVjMmYxOTU5OWQ5YmQyZmJkMjNmZjk0ZjEwMSITd2FyZGVuLm1lc3NhZ2V7ADoPdXBkYXRlZF9hdGwrBznQ4046B2lkIhRna3FsdndsemJ0MGF0NWk%3D--0134638f2e8bf458d3772a445a2bb206a6d267dc loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DSIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOg9zZXNzaW9uX2lkIiU3NWI0NjI1NmZjZjkyNzExZmM2ZDhhNmRjZjk0NDhmYzoQX2NzcmZfdG9rZW4iMWxhdE1pdWtrT3ZkcktBRWtkMzBObHV0KzE4QWVscG5KV1haSUFqem1XM289IhN3YXJkZW4ubWVzc2FnZXsAOg91cGRhdGVkX2F0bCsHO9DjTjoHaWQiFDZ4N2x3OHZwcmtoems1Mg%3D%3D--f971e637b861356866a7c14c91fe6367ab2c683b loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DSIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOg9zZXNzaW9uX2lkIiU0MjY5YzRmMDFjYjg2ZDVmZGVjMDk1NmY3MDUxYTVkMzoQX2NzcmZfdG9rZW4iMStlRGJ3aXZnekdMUlNseWpxRGhiY2t1aitoazhMcjQ0ZFpXcnBJZytQWFk9IhN3YXJkZW4ubWVzc2FnZXsAOg91cGRhdGVkX2F0bCsHO9DjTjoHaWQiFTZ4bWx3ZWQ4MC11N3d4Mzc%3D--bdde8bf87230db7927e9f967c2ebb6006b21c868 loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DCIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOg9zZXNzaW9uX2lkIiVlMGQzNjAyZGQ5NjEzMjQyYzM2YjEzY2Q5NTQwMWU1YyITd2FyZGVuLm1lc3NhZ2V7ADoPdXBkYXRlZF9hdGwrBz3Q4046B2lkIhQ2eGFsdnpkaXA4c284ZnU%3D--42ceaccbaca429ae935bebb967bcbeaa325cbaa4 loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: 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--965fb2c06ce2605ebe44877813288d85e4756171 loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DSIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOg9zZXNzaW9uX2lkIiU1YmI4MmE1MWNiOWUzNmJkM2MwOTMwNzg5ZTRlMGExNToQX2NzcmZfdG9rZW4iMWM4YjFqdkErdDQrUzNNanlRUVphKzFDeEFFODFGbzJvekErZVFSdlY1SVU9IhN3YXJkZW4ubWVzc2FnZXsAOg91cGRhdGVkX2F0bCsHYtDjTjoHaWQiFDZ4Y2x3ZXd3b3IzbmQ0dw%3D%3D--15532b8ca89071a4ee5dc8f43338aa6ec58bc019 loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DSIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOg9zZXNzaW9uX2lkIiU0NGYwMzE2MjEzZTdhZDBmOWZiMzBhMzhiZGQ3MjlmNToQX2NzcmZfdG9rZW4iMTQ0WWdoanFCQjNOdTJvZkxzajBRdWJwYmxqOS8ySkppYUFKKzViYjM1SEU9IhN3YXJkZW4ubWVzc2FnZXsAOg91cGRhdGVkX2F0bCsHY9DjTjoHaWQiFTZ4bWx2eG94My1sdXN6Zjc%3D--ef2ae094d236a5366e115a1df6fc89ce1aa1d024 loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: 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--6c3123539472eff847f953487b68bdaa0721699e loaded from crashplan.zendesk.comBlocked cookie: zd_auth_token on crashplan.zendesk.com/ with value: vl5dc3fgj9zbakn loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DSIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOg9zZXNzaW9uX2lkIiU2MTg0YTdlNjNiMDA2MjE5YzY2MThiYTM5MzM5MDIxMjoQX2NzcmZfdG9rZW4iMXduTGpYT1BrMzRUMzBybW4wb3ZTaEQwRFRRSGJrbWFIT3RhdmRiTGU5V1k9IhN3YXJkZW4ubWVzc2FnZXsAOg91cGRhdGVkX2F0bCsHfdDjTjoHaWQiFDZ3YWx3MGEyc29ydThpbQ%3D%3D--1434c17eeb735397a795650d856b4da1c40c588e loaded from crashplan.zendesk.comBlocked cookie: _zendesk_session on crashplan.zendesk.com/ with value: BAh7DSIOaXNfbW9iaWxlRjoLbG9jYWxlaQY6DGFjY291bnRpAl0XOg9zZXNzaW9uX2lkIiVlYzRlMmRhMmEzOTEzZTUwYjc2MDdjZmQxZTIyMDNkZToQX2NzcmZfdG9rZW4iMUx5Zm9jWEZUcTl3UEZSMjVORVZUQjJtejB2OU9lUnpqcitiQzBzNjZON3c9IhN3YXJkZW4ubWVzc2FnZXsAOg91cGRhdGVkX2F0bCsHfdDjTjoHaWQiFDZ4bmx2djNnb3liM3luag%3D%3D--015d5e4ea972ea1b936814ac0576538639611371 loaded from crashplan.zendesk.com

    Also see http://getsatisfaction.com/ghostery/t...
    Comment
    good solution! good solution! (undo)
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  • CHAMP
    Eric P. Scott December 10, 2011 22:36
    Try not blocking Zendesk cookies:

    Tools > Ghostery > Manage Ghostery Options...



    Scroll to bottom; Save

    Comment
    good solution! good solution! (undo)
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    How does this make you feel?     Add Image
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  • CHAMP
    Felix Shnir December 10, 2011 22:50
    Its currently not possible to whitelist a specific tracker or a cookie on a specific site. That said, zendesk cookie will be removed from the lso list since they don't serve their cookie offsite.

    I'll apply the change over the weekend. Thanks for letting us know.
    Comment
    good solution! good solution! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

    Cancel
  • toerned December 11, 2011 09:47
    @Eric P. Scott & Felix Shnir, thanks for the rapid and useful feedback.
    Comment
    good solution! good solution! (undo)
  • (some HTML allowed)
    How does this make you feel?     Add Image
    I'm

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated

    Cancel