getting ghostery working again on safari.

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I downloaded this. It works great blocking garbage while surfing. Now it stopped running. The files and download still exist on my computer, but it isn't working.

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Pete (Senior Communications Manager) July 17, 2014 12:17

Hi Ezra,

Thanks for using Ghostery!

Which version of Safari and Ghostery are you using? What's not working? No alert bubble, no icon? In Safari > Preferences > Extensions > Ghostery.. is it enabled?

Talk with you soon.

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Hi Ezra, Thanks for using Ghostery! Which version of Safari and Ghostery are you using? What's not working? No alert bubble, no icon? In Safari > Preferences > Extensions > Ghostery.. is it enabled? Talk with you soon.

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miya mcfarlane September 17, 2014 18:41

I am having the exact same problem. Ghostery works fine with chrome but I have uninstalled and installed ghostery several times with safari and its not blocking trackers (I know this because most of the trackers are my own). I am using safari 7.0.2 and ghostery version 5.3.0

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- Pete (Senior Communications Manager) September 17, 2014 18:57
  
  Thanks for using Ghostery Miya!
  
  Can you try updating to Ghostery 5.4 for Safari.. Also.. can you send me some example URL's of where you are not seeing trackers? Screenshots would be great as well.. you can also send them to me at pete@ghostery.com
  
  talk with you soon.
  
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I am having the exact same problem. Ghostery works fine with chrome but I have uninstalled and installed ghostery several times with safari and its not blocking trackers (I know this because most of the trackers are my own). I am using safari 7.0.2 and ghostery version 5.3.0

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miya mcfarlane September 17, 2014 20:14

Hi Pete,

I just updated to 5.4 and yet it still doesn't seem to be blocking the tracker I am using (extremetracking.com). I would prefer not to send screenshots. do you have any other advice without resorting to that?

Thanks for your help.

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- Eric P. Scott September 17, 2014 20:26
  
  Can you cite a publicly-accessible web address (URL) for a page that uses eXTReMe Tracker that Ghostery for Safari has trouble with? Have you tried Ghostery for a different browser (e.g. Firefox) in comparison?
  
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- Pete (Senior Communications Manager) September 17, 2014 20:27
  
  So to be clear.. you see no blocking on ANY page you visit? or just on pages you should have a tracker on.. Because there is a big difference there :-) I am having no issues with the same set up.
  
  If its just that you are not seeing that tracker name in the alert bubble where you think that tracker is listed.. then that is different and there could be a few reasons.
  
  1. Are you sure the tracking script is implemented as a 3rd party?
  2. This is the tracker in question? https://www.ghostery.com/en/apps/extr...
  
  I see it reporting on this URL: http://www.echo.msk.ru/
  
  If all of that is not the case.. without seeing the URL in question I can't really help any further.
  
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- Pete (Senior Communications Manager) September 17, 2014 20:28
  
  In response to Eric's post.. I see it in both Safari and Firefox.
  
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- miya mcfarlane September 17, 2014 21:31
  
  1. I am not sure of anything as I am not studied in this area at all hahah.
  2. Yes that is the tracker in question. I have a pro account with extreme tracker and on my home computer I have had no issues with ghostery blocking my ip address while browsing in chrome. but for some reason even when I have it set to blocking extreme tracker while browsing on safari AT MY WORK COMPUTER (not sure if my office's settings have anything to do with this at all) it continually logs every visit thus clogging up my tracker with visits from myself that I do not care about whatsoever.
  
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Hi Pete, I just updated to 5.4 and yet it still doesn't seem to be blocking the tracker I am using (extremetracking.com). I would prefer not to send screenshots. do you have any other advice without resorting to that? Thanks for your help.

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miya mcfarlane September 18, 2014 21:20

Help was absolutely useless. I am a total newb when it comes to this stuff and I shouldn't know more then the support for Ghostery.

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- Pete (Senior Communications Manager) September 19, 2014 14:14
  
  I am still trying to work this out. I have forwarded to our Dev team to see if they have any ideas. Sorry for the inconvenience.
  
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Help was absolutely useless. I am a total newb when it comes to this stuff and I shouldn't know more then the support for Ghostery.

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