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Ghostery does not automatically scan when I open Firefox.

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New tabs are not scanned when opened in Firefox. Attempting to open settings etc. leads me to no setting to change or updates needed.

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Pete (Senior Communications Manager) November 13, 2014 14:12

Hi Becky,

Thanks for using Ghostery!

Are the new tabs opened to valid pages? Can you send me some example URL's that the tabs are opened to?

Which version of Firefox and Ghostery?

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Hi Becky, Thanks for using Ghostery! Are the new tabs opened to valid pages? Can you send me some example URL's that the tabs are opened to? Which version of Firefox and Ghostery?

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MrBrian November 26, 2014 12:03

I sometimes have a problem similar to this, using Ghostery 5.4.1, Firefox 33.0, and Windows 7 x64. Usually Ghostery seems to work fine, but perhaps 5 to 10 times in the past few months I've noticed that the Ghostery icon reports 0 trackers blocked on sites that I know should have non-zero trackers blocked. When Ghostery gets into this state, it reports 0 trackers blocked on every tab that I navigate to, including existing tabs that I reloaded. When the issue happens, it persists until Firefox is exited. I never noticed this issue until a few months ago, so the issue might occur only in recent Ghostery versions.

The issue happened again today when I started Firefox. I then opened the Network tab of Firefox's Web Console and reloaded the page that I was on. I noticed that Ghostery was not blocking connections to various trackers that Ghostery would normally block. Thus it seems that this is not just a cosmetic issue.

Perhaps of interest is that every time that Ghostery has entered this failure state, trying to view Ghostery's Options also fails.

The following action may or may not be related to the issue: I usually have many tabs open in Firefox, and when I start Firefox I often visit a number of the existing tabs in a short amount of time.

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- Pete (Senior Communications Manager) November 26, 2014 17:38
  
  Hey MrBrian,
  
  Thanks for this info.. can you try creating a new Firefox profile and see if you have the same issue there? don't delete the current one so you can revert back.
  
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- MrBrian November 27, 2014 00:46
  
  Hi Pete,
  
  Within the next few weeks, I will try to test this by installing Firefox in a virtual machine.
  
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- Pete (Senior Communications Manager) November 28, 2014 23:50
  
  sounds good. keep me posted.
  
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- MrBrian December 02, 2014 13:41
  
  I've reproduced this issue in a new Firefox profile in a new installation of Firefox 33.0 in a virtual machine running Windows 7 x64.
  
  When I use the word "trial" below, I'm referring to doing the following:
  1. Start Firefox.
  2. Click anywhere from 5 to 15 existing tabs in quick succession to load their contents.
  3. Note if Ghostery is functioning properly or not.
  4. Clear Everything in Firefox History (Browsing & Download History, Cookies, Cache, Active Logins).
  5. Exit Firefox.
  
  Configuration 1:
  Extensions: Ghostery 5.4.1
  Number of tabs: 15
  Number of trials: 20
  Results: 0 Ghostery malfunctions
  
  Configuration 2:
  Extensions: Ghostery 5.4.1, Adblock Plus 2.6.6, NoScript 2.6.9.5
  Number of tabs: 15
  Number of trials: 20
  Results: 0 Ghostery malfunctions
  
  Configuration 3:
  Extensions: Ghostery 5.4.1, Adblock Plus 2.6.6, NoScript 2.6.9.5, Tab Mix Plus 0.4.1.5.2, Session Manager 0.8.1.6
  Number of tabs: 600
  Number of trials: 2
  Results: 1 Ghostery malfunction
  I stopped after the 2nd trial in this configuration because Ghostery malfunctioned on the 2nd trial. I took screenshots, in case that helps.
  
  Configuration 4:
  Extensions: Ghostery 5.4.1, Adblock Plus 2.6.6, NoScript 2.6.9.5, Tab Mix Plus 0.4.1.5.2, Session Manager 0.8.1.6
  Number of tabs: 15
  Number of trials: 20
  Results: 0 Ghostery malfunctions
  
  Within the past few months, I often get a "Warning: Unresponsive script" prompt when starting Firefox with many tabs; I always click the "Continue" button. If my memory is correct, I never got that prompt prior to the past few months in older versions of Firefox. Perhaps this is related to the Ghostery issue.
  
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- MrBrian December 06, 2014 01:45
  
  I now have more information in regards to the "Warning: Unresponsive script" prompt that was mentioned in the last post. The unresponsive script appears to be within Ghostery, according to the prompt contents. I took a screenshot of the prompt; if you'd like me to post it, please say so.
  
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- Pete (Senior Communications Manager) December 08, 2014 14:30
  
  can you email it to me? pete@ghostery.com
  
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- MrBrian December 08, 2014 16:30
  
  I don't see anything in the message that would compromise my privacy, so here it is:
  
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- MrBrian January 15, 2015 15:53
  
  A workaround: increase the number for preference dom.max_script_run_time, or set it to 0. I changed mine from 10 (the default) to 30. For information on how to make this change, see http://robcottingham.ca/2006/05/firef....
  
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I sometimes have a problem similar to this, using Ghostery 5.4.1, Firefox 33.0, and Windows 7 x64. Usually Ghostery seems to work fine, but perhaps 5 to 10 times in the past few months I've noticed that the Ghostery icon reports 0 trackers blocked on sites that I know should have non-zero trackers blocked. When Ghostery gets into this state, it reports 0 trackers blocked on every tab that I navigate to, including existing tabs that I reloaded. When the issue happens, it persists until Firefox is exited. I never noticed this issue until a few months ago, so the issue might occur only in recent Ghostery versions. The issue happened again today when I started Firefox. I then opened the Network tab of Firefox's Web Console and reloaded the page that I was on. I noticed that Ghostery was not blocking connections to various trackers that Ghostery would normally block. Thus it seems that this is not just a cosmetic issue. Perhaps of interest is that every time that Ghostery has entered this failure state, trying to view Ghostery's Options also fails. The following action may or may not be related to the issue: I usually have many tabs open in Firefox, and when I start Firefox I often visit a number of the existing tabs in a short amount of time.

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Anne December 10, 2014 00:51

I had the same problem as MrBrian, without the Warning. Except today, Ghostery permanently displays "No Trackers Found." It seems broken. I have Firefox 34.0.5 and Ghostery 5.4.1. I also can't get to the Ghostery options page. I posted more on: https://getsatisfaction.com/ghostery/...

Was this problem ever resolved?

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- Pete (Senior Communications Manager) December 10, 2014 13:39
  
  Can you try a fresh Firefox profile to see if the issue persists there? Don't delete your current one so you can revert.
  
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- MrBrian December 10, 2014 15:54
  
  Unlike Anne's issue, my issue isn't permanent since a browser restart usually fixes it.
  
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- Anne December 11, 2014 00:44
  
  Right MrBrian, I had the temporary bug sporadically before it became permanent yesterday. A restart fixed the temporary bug, but does not affect the permanent bug.
  
  Pete, I will post the troubleshooting results in my original question thread:
  
  https://getsatisfaction.com/ghostery/...
  
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- MrBrian December 13, 2014 01:37
  
  @Anne: As a workaround, I suggest using an extension such as Session Manager to reduce the number of tabs upon Firefox startup. That's what I just did.
  
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Has the status changed?

I had the same problem as MrBrian, without the Warning. Except today, Ghostery permanently displays "No Trackers Found." It seems broken. I have Firefox 34.0.5 and Ghostery 5.4.1. I also can't get to the Ghostery options page. I posted more on: https://getsatisfaction.com/ghostery/topics/ghostery-has-stopped-working-in-firefox?rfm=1 Was this problem ever resolved?

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Ghostery does not automatically scan when I open Firefox.

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